Working on stale search results
Results from tweet search are delayed several hours and we are working on the underlying problem.
Update at 9:18 PM: This issue has been resolved. Search results are back to normal.
Cloud Storage Connectivity Issue Resolved
The Cloud Storage connectivity issue has been resolved. If you are still having any problems with your cloud storage, please contact GoGrid Support by opening a case via http://my.gogrid.com or calling +1(415) 869-7444.
Cloud Storage Connectivity Issues Reported
A few customers have reported connectivity issues with Cloud Storage. Our Systems team is currently investigating the problem. If you are having any problems, please contact GoGrid Support by opening a case via http://my.gogrid.com or calling +1(415) 869-7444.
STL-A and STL-B Network Provider Maintenance
On Tuesday, September 7th, from 08:00 UTC to 09:00 UTC (3:00AM – 4:00AM CDT), one of our network providers will be performing a maintenance at their St. Louis, Missouri location. The impact is expected to be minimal during the maintenance, but you may experience a brief period of intermittent connectivity to any slices located in our STL-A and STL-B data centers.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: September 7th, 2010
TIME: 08:00UTC – 09:00UTC (3:00AM – 4:00AM CDT)
IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-A and STL-B data centers.
Rackspace Cloud Sites | MySQL 50-74.wc1.dfw1 | Online
At approximately 1:00 PM CDT, the Rackspace Cloud engineers identified an issue on MySQL cluster 50-74 in our DFW data center. Currently, the cluster is running in a degraded state (customers will be experiencing latency issues). Our engineers are working on identifying and resolving the issue. We will be updating this post as more information is available.
Update: As of 1:30PM CDT, Rackspace Engineers had identified and resolved the issues with MySQL cluster 50-74 in the DFW data center.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
Investigating invalid responses from the API
We are investigating reports of users receiving invalid responses from the API
Update at 11:59 AM: This issue has been resolved.
Emergency Miami-B Server Reboots.
We have finished migrating all nodes in the Miami-B site on to the new power grid. Each node was turned off, circuits moved over, and started back up. All Webbies should be up, please get in touch with Support via the Webby Manager if your Webby is still down.
Sorry for this hassle, but we have to take this precaution in order to avoid further power issues.
Thanks,
Carlos.
Miami-b08 Emergency Maintenance
We are currently performing an emergency maintenance on miami-b08. At this time we are working on moving everyone off of miami-b08 to a new node. All Webbies are safe, we are taking all the necessary steps to ensure no data loss.
[COMPLETED] Manager Maintenance
Manager is down for maintenance. We will post back with progress or a completion update.
Spoke too soon. Maintenance is completed early.
Please let us know if you are having any issues.
GoGrid Maintenance Wednesday Sept 8th 17:00 PDT
Maintenance Infrastructure Update:
Wednesday, Sept 8th, 2010 17:00 – 19:00 PDT
Customer Impact:
There should be no impact to customers other than the possibility of Add/start/delete requests from the portal being delayed for a few minutes. There will be no additional customer impact to existing GoGrid VMs, load balancers or cloud storage during this time.
Maintenance Details:
GoGrid is making infrastructure improvements to the GoGrid service.
Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444, or contact us via the customer service portal at https://my.gogrid.com.
Sincerely,
The GoGrid Network Team
