Cloud Fail

As of 5:35 PM CST, The Rackspace Cloud engineers are seeing degraded performance
with our control panel and some customers experiencing issues pulling Cloud Server usage data. We are currently investigating the issue and will update the status
post accordingly.

UPDATE: As of 5:47 PM CST, The Rackspace Cloud engineers have corrected the cloud server usage reporting in our control panel.  We apologize for this inconvenience.

UPDATE 6:02PM CST: The networking issues in our STL-A data center should be completely resolved at this time.

If you continue to experience any connectivity issues to your slice, please shoot us an email at support@slicehost.com or visit us in SliceChat.

UPDATE 5:52PM CST: We have identified the issue and are currently working to resolve it at this time. Please be aware that not all slices in STL-A are affected, but we do have several recent reports of customers continuing to experience connectivity issues to their slice.

UPDATE 5:20PM CST: We are still experiencing network issues in our STL-A data center and continue to work as fast as possible to restore connectivity. We will update you further when we have additional information to provide.

We are currently investigating a possible network issue in our STL-A data center.

Please note that during this time, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly.

As of 11:35 AM CST, the Rackspace Cloud Systems engineers have temporarily
disabled CRON in our WC1.DFW1 data center.  Any CRON jobs you
may have scheduled will not run.  As soon as our System Engineers have
applied the corrective actions being worked on now we will re-enable
and update this post.  Currently, there is no ETA on when this will be
corrected but we’re working diligently to resolve. Please check this post for any news and updates.

UPDATE: As of 4:08 pm CST, CRON has been re-enabled on WC1.DFW1.  Thank
you for your patience.  If you have any further questions, please do
not hesitate to contact a member of our support team.

The Rackspace
Cloud development team is currently addressing an issue with our
control panel.  During this time, the control panel may load slowly or
display an error page.  Our team is working as quickly as possible to
restore service.  We will update this post with additional information
as soon as it becomes available.  If you have any other questions,
please contact a member of our support team via live-chat or at the
following telephone number: 24-hour 1.877.934.0407 and INTL +
1.210.581.0407.

UPDATE: As of 3:30 PM CST, the development team has corrected the
issue with the control panel.  Service has now been fully restored. 
Thank you for your patience.

As of 12:40 PM CST, The Rackspace Cloud engineers have identified an issue
that’s causing degradation in FTP performance for our San
Antonio, TX Data Center. We’re working diligently to solve this issue
and will provide updates to this blog once we’ve received more
information.  For further updates please refer to this post as our
support channels may be full at this time.

UPDATE: As of 1:01 PM CST, our engineers have resolved the issue and performance has returned to normal. Thank you for your patience.

Backpack was down for 5 minutes for some database maintenance.

Cloud Files will be performing a preventative routine maintenance 10:00 AM – 4:00 PM CDT. The system will remain available and should not effect any customer activity.

[12:30 PM CST] Our Cloud Files systems engineers have completed the preventative maintenance with no customer impact.

[10:30 PM CST] Cloud Files is currently experiencing intermittent issues. In order to further investigate and prevent any further issues, the system will be put into Read Only state. During this time, data will still be accessible, however updates and new file insert attempts will fail for some Jungle Disk customers.

[11:20 PM CST] Due to complications in our system we are undergoing emergency maintenance. During this maintenance, while data will still be accessible, some Jungle Disk customers will continue to be in Read Only state. Maintenance should last approximately four hours and will conclude around 3:30 am CST.

[1:10 AM CST] Our Rackspace Cloud system engineers were able to complete the emergency maintenance ahead of schedule. Emergency maintenance has concluded successfully, and all Jungle Disk customers are now in Read/Write mode. We thank you for your patience.

The Rackspace
Cloud development team is currently addressing an issue with our control panel.  During this time, the control panel may load slowly or display an error page.  Our team is working as quickly as possible to restore service.  We will update this post with additional information as soon as it becomes available.  If you have any other questions, please contact a member of our support team via live-chat or at the following telephone number: 24-hour 1.877.934.0407 and INTL + 1.210.581.0407.

UPDATE: As of 12:30 AM CST, the development team has corrected the issue with the control panel.  Service has now been fully restored.  Thank you for your patience.

 February 5, 2010 4:45:00 PM PST

Google Calendar service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

 February 5, 2010 3:25:00 PM PST

We’re experiencing an issue affecting less than 0.03% of the Google Calendar user base. The affected users are unable to access Google Calendar. We will provide an update by February 5, 2010 4:25:00 PM PST detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.