Cloud Fail

Gateway changes for EY05 completed without incident.

Now underway.

Update @11:44 CST – While it has been quite a while since any reports of anyone being affected by these issues, we are still waiting on confirmation from Cogent that they are indeed resolved.

Update @7:10 CST – A few customers are still reporting issues, however it does seem to be better at this time. We are still waiting on an update from Cogent and will let you know as soon as we hear more.

Update @4:07 PM CST – Cogent is still working to resolve the issue. As we have new news we will make it available here.

Update @1:07 PM CST – Cogent has been contacted to look into the issue.

Some customers are experiencing difficulty reaching their slices in STL-B. We are investigating the issue at the moment and will update further when it is resolved.

If you have any questions, please swing by chat at https://chat.slicehost.com or shoot us a ticket via the SliceManager.

On
the
morning of Friday, March 12, The Rackspace Cloud system
administrators will be performing routine maintenance across our MySQL
database infrastructure in our Dallas (DFW) data center.  The
necessary maintenance tasks will be performed on each MySQL cluster in
DFW  between 01:00 am and 01:45 am CST.  During the maintenance window,
some clients may see brief connectivity issues.  We expect this
maintenance to have very minimal impact.

 March 10, 2010 7:39:00 AM PST

The problem with Google Mail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support.

 March 10, 2010 6:54:00 AM PST

We’re experiencing an issue affecting less than 0.004% of the Google Mail user base. The affected users are unable to access Google Mail, but we’ve provided a workaround below. We will provide an update by March 10, 2010 8:00:00 AM PST detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

Some users may resolve the issue by clearing cache and cookies.

As of 8:48 PM CST, The Rackspace Cloud team has determined that there is an issue with the Cloud Server access in the control panel.  At this time we have our development team researching the issue with no ETA  on resolution.  Please check back to this post for updates.  We apologize for this inconvenience and
will update this blog post as we receive more information. 

Update: Currently as of 5 AM CST, The Rackspace Cloud team are still working on the issue with the Cloud Control Panel.

Update: As of 6 AM CST, The Rackspace Cloud team has corrected the issues with the Control Panel.

If you have any questions or concerns please Contact our support team via live chat or at 1-877-934-0407.

Between 9:55 AM PST to 10:20 AM PST, we experienced elevated error rates for Pay and InstallPaymentInstruction APIs. This issue been been resolved. The service is operating normally.

Between 9:55 AM PST to 10:20 AM PST, we experienced elevated error rates for Pay and InstallPaymentInstruction APIs. This issue has been resolved. The service is operating normally.