January 27, 2012, 3:27 pm
Legacy Orbit Database Maintenance [01/28/2012]
Date: Saturday, January 28, 2012 (01/28/2012)
Start Time: 09:00 PM CST
End Time: 11:00 PM CST
Services affected: Web Portal (orbit.theplanet.com) Access
Location: All Legacy Planet Datacenters
Duration: 2 hours
We will be moving the production ORBIT database to a new server during a scheduled maintenance window on Saturday, January 28, 2012 from 9pm to 11pm CST.
During this window the ORBIT customer portal application will be offline and unavailable for processing.
This maintenance is necessary to ensure continued service levels and we will work hard to minimize overall system downtime as much as possible.
January 27, 2012, 3:11 pm
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Slicehost Engineers will be performing a network maintenance in our STL-B data center on Sunday, January 29th from 2:00AM – 3:00AM CST (8:00-9:00 UTC). The impact is expected to be minimal, but you may experience a brief period of intermittent connectivity to any slices located in our STL-B data center.
If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.
DATE: January 29th, 2012
TIME: 2:00AM-3:00AM CST (8:00-9:00 UTC)
IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-B data center.
January 27, 2012, 1:21 pm
2012-01-27T15:21:08Z
2012-01-27T15:21:08Z
Online
Investigation Complete – This alert is hidden from users because the title is blank.
January 27, 2012, 12:51 pm
SoftLayerNotify: #905136 – 18:09 27-Jan-2012 UTC: back-end network off of bcr02.sea01 has been normalized. Service has been restored.
January 27, 2012, 11:54 am
SoftLayerNotify: #905131 – 17:14 27-Jan-2012 UTC: Seeing instability on the back-end network off of bcr02.sea01. We are working to correct this.
January 27, 2012, 11:27 am
Dear customers,
10:45AM (MST): We are experiencing network issues in SLC datacenter. One of network switches is going to be replaced. All VPSs will be powered off. Maintenance will be over in 1 hour.
Update 11:21AM (MST): All VM’s are now back online and responding. If you have further issues, please open a support ticket.
January 27, 2012, 9:40 am
At approximately 9:35 AM CT, the Rackspace Cloud Operations team identified a network traffic issue within WC2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency connectivity. Our Operations team is actively working to resolve the issue.
As of 10:00AM CT, our Engineers continue working on this issue. We thank you for your patience.
As of 10:20AM CT, our Engineers continue working on this issue. We thank you for your patience.
As of 10:25AM CT, our Engineers were able to make configuration changes in order to mitigate the effects of the issue. At this time, WC2 within our DFW datacenter is back to normal functionality. Previously affected sites should be back to normal. We greatly apologize for this inconvenience.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.
January 27, 2012, 1:30 am
Jan 27, 07:28 GMT
Dear customers,
We are experiencing network issues on our SLC cloud. We have already contacted our datacenter and working with them to resolve this problem.
Update:
Jan 27 10:20 GMT – The problem has been resolved.
January 26, 2012, 6:36 pm
At approximately 6:30 PM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.
Update: At approximately 7:04 PM CST Our engineers resolved the Control Panel and API connection Issues and service is returned to a stable condition.
January 26, 2012, 6:32 pm
At approximately 6:25 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.
Update: As of about 7:05 PM CST, Cloud Engineers have restored full functionality to the Control Panel.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407