February 26, 2010, 11:47 pm
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UPDATE 3:25AM CST: The maintenance has been successfully completed and the network is currently stable. We do not expect any further interruptions. Your slice should now be fully visible and accessible in the SliceManager.
If you experience any issues, please join us in SliceChat.
UPDATE 12:56AM CST: The maintenance is progressing as expected, but is not yet complete at this time. Therefore, you may still experience intermittent packet loss to your slice as well as the issue of the slice not displaying correctly in the SliceManager. We will update you further when we have additional details to provide.
UPDATE 12:00AM CST: The maintenance window is beginning now. We will keep you updated with our progress. Please join us in SliceChat if you have any questions.
As some of you may know, we had several recent issues with the network in our STL-A datacenter. This maintenance will prevent those network issues from reoccurring. On February 27, from 06:00 to 10:00 UTC, we will be performing a maintenance to upgrade the network. During the maintenance window customers may experience intermittent packet loss and dropped connections as we make changes to the network. Slicehost engineers will be onsite, and we will keep the impact as minimal as possible.
Please note that during this maintenance, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly. They will display correctly in the SliceManager when the maintenance has been completed.
If you have any questions please get in touch with our support by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.
DATE: February 27, 2010
TIME: 06:00-10:00 UTC
IMPACT: Intermittent network interruptions