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We are investigating elevated error rates for VPN tunnels on our redundant VPN Gateway endpoints in the us-east-1 region.

We are investigating elevated error rates for VPN tunnels on our redundant VPN Gateway endpoints in the US-EAST-1 region.

Between 2:26 AM and 2:44 AM PDT we experienced elevated API error rates in the US-EAST-1 region. The issue has been resolved and the service is operating normally.

Between 5:56AM PDT and 6:03AM PDT we experienced a connectivity issue to one of our redundant VPN Gateways in the US-EAST-1 region. Each VPN Connection is provisioned as a pair of redundant VPN tunnels to provide customers with the ability to configure a VPN tunnel to two VPN Gateway endpoints. The redundant VPN Gateway was not affected.

Between 11:02 PM and 11:17 PM PDT, some VPN Connections in the US-EAST-1 region experienced elevated packet loss via one or both IPSec tunnels. The issue has been resolved and the service is operating normally.

The maintenance has been concluded, the service is operating normally.

Between 7 PM PDT and 10:00 PM PDT we will be conducting maintenance on VPN Gateways and VPN Connections in the us-east-1 region. Each VPN Connection is provisioned as a pair of redundant tunnels. During this maintenance each tunnel will be unavailable for a period of time. One tunnel will be available at all times, and network connectivity to VPCs will not be affected as long as both tunnels are configured on your customer gateway.

Between 7:00 PM PDT and 10:00 PM PDT we will be conducting maintenance on VPN Gateways and VPN Connections in the US-EAST-1 region. Each VPN Connection is provisioned as a pair of redundant tunnels. During this maintenance each tunnel will be unavailable for a period of time. One tunnel will be available at all times, and network connectivity to VPCs will not be affected as long as both tunnels are configured on your customer gateway.

Upon further review we have determined that the redundant VPN gateway experienced elevated packet loss between 6:57 PM and 8:10 PM. The service is operating normally.

We can confirm that between 7:17 PM and 8:15 PM one of our redundant VPN gateways was experiencing elevated packet loss. We have temporarily re-routed traffic to the redundant VPN gateway and both tunnels are now operating normally.