Service updates for popular cloud hosts.
Archive for the ‘GoGrid.com’ Category.
The Cloud Storage connectivity issue has been resolved. If you are still having any problems with your cloud storage, please contact GoGrid Support by opening a case via http://my.gogrid.com or calling +1(415) 869-7444.
A few customers have reported connectivity issues with Cloud Storage. Our Systems team is currently investigating the problem. If you are having any problems, please contact GoGrid Support by opening a case via http://my.gogrid.com or calling +1(415) 869-7444.
Maintenance Infrastructure Update:
Wednesday, Sept 8th, 2010 17:00 – 19:00 PDT
Customer Impact:
There should be no impact to customers other than the possibility of Add/start/delete requests from the portal being delayed for a few minutes. There will be no additional customer impact to existing GoGrid VMs, load balancers or cloud storage during this time.
Maintenance Details:
GoGrid is making infrastructure improvements to the GoGrid service.
Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444, or contact us via the customer service portal at https://my.gogrid.com.
Sincerely,
The GoGrid Network Team
Starting approximately 4:45 pm PST, GoGrid experienced an inbound DDOS attack. While our DDOS mitigation guard severely limited the impact of the DDOS attack on our network, several customers still reported issues. The DDOS attack was fully resolved at 18:00pm PST and traffic to our network is back at normal levels.
Update:
The Network Team has elminated the impact of the DDOS attack. Traffic is back at normal levels.
Our Network Team is investigating a possible inbound DDOS attack and are mitigating its impact on customers. This blog will be updated with additional information shortly.
Thursday, August 5, 2010 20:00 – 21:00 PDT
(Friday, August 6, 2010 03:00 – 04:00 GMT)
Customer Impact:
Gogrid is performing maintenance on one of our switches. No customer impact is expected.
Maintenance Details:
GoGrid is performing maintenance on one of our switches. This courtesy notice is
precautionary and no customer impact is expected.
Maintenance Window:
Wednesday, August 4, 2010 21:00 – 22:00 PDT
(Thursday, August 5, 2010 04:00 – 05:00 UTC)
Customer Impact:
There should be no customer impact. This is a precautionary notification only.
Maintenance Details:
GoGrid is adding network modules to our core routers in our US-East-1 site.
The modules are hot swappable, and there should be no impact on our network operations. If a problem does occur as a result of the module insertion, it could cause up 30 seconds of routing instability as traffic fails over to to the other router in the redundant pair.
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1-877-946-4743 or +1-415-869-7444 or open a case by logging into your customer account at https://my.gogrid.com.
Maintenance Window:
Wednesday, August 4, 2010 21:00 – 22:00 PDT
(Thursday, August 5, 2010 04:00 – 05:00 UTC)
Customer Impact:
There should be no customer impact. This is a precautionary notification only.
Maintenance Details:
GoGrid is adding network modules to our core routers in our US-East-1 site.
The modules are hot swappable, and there should be no impact on our network operations. If a problem does occur as a result of the module insertion, it could cause up 30 seconds of routing instability as traffic fails over to to the other router in the redundant pair.
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1-877-946-4743 or +1-415-869-7444 or open a case by logging into your customer account at https://my.gogrid.com.
Please review the following information for scheduled maintenance details:
Infrastructure Update:
Tuesday, August 3rd, 2010 19:00 – 23:00 PDT
(Wednesday, August 4th, 2010 02:00 – 06:00 GMT)
Customer Impact:
The GoGrid “my.gogrid.com” customer portal and API will be unavailable for up to 4 hours while we upgrade our infrastructure. There will be no impact to existing GoGrid VMs, load balancers or cloud storage during this time.
Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.
Inquiries:
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 877-946-4743 or +1-415-869-7444.
Sincerely,
The GoGrid Network Team
Maintenance Window:
Wednesday, July 14, 2010 23:00 PDT
(Wednesday, July 15, 2010 06:00 GMT)
Customer Impact:
The GoGrid API will be unavailable for up to five (5) minutes to put a patch in place to resolve a known issue. There will be no impact to existing GoGrid VMs, load balancers, or CloudStorage during this time.
Maintenance Details:
GoGrid is making software improvements to the GoGrid customer portal and API.
If there are any additional questions before, during or following the maintenance, please direct them to the GoGrid Support Center at 1-877-9-GoGrid (1-877-946-4743).
