Archive for the ‘Rackspace’ Category.
February 2, 2012, 11:12 am
As of about 8:50 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-51 in our DFW1 data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.
UPDATE: At about 10:50 AM CT, the Engineers made configuration changes to mitigate the effects of this intermittent issue. At this time, the issue has been resolved.
Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
February 1, 2012, 11:05 am
At approximately 10:35 AM CT, the Rackspace Cloud engineers identified an issue on PHP 5-21 in our ORD data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.
UPDATE: As of 11:50 AM CT, Rackspace Engineers resolved the issue. Services are back to online status.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
February 1, 2012, 12:22 am
Update 12:54 am CST: Issues resolved
Some customers are reporting slowness and timeouts when trying to view their slices in https://manage.slicehost.com
We are working to restore full performance ASAP.
January 31, 2012, 3:55 pm
On Tuesday, January 31st 2012 from 10:00 PM to 11:00 PM CST, Rackspace Cloud Sites will undergo a critical maintenance in our DFW-WC2 datacenter. Customers using Cloud Sites may experience brief service interruptions or site degradation until completion.
We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
January 31, 2012, 3:14 pm
On Tuesday, January 31st, 2012 from 10:00 PM – 12:00 AM CST, The Rackspace Cloud will conduct an Emergency Maintenance on our Cloud Servers infrastructure. We do not anticipate any impact to services including Cloud Servers, the Cloud Servers Control Panel and the Cloud Servers API.
Update: Maintenance is in progress.
If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
January 31, 2012, 1:05 pm
At approximately 12:50 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel provisioning new sites. New sites are currently seeing errors in the Control Panel. Our Engineers are diligently working on the issue.
Update: As of about 1:20 PM CT, Cloud Engineers have resolved the issue and sites are creating properly.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407
January 31, 2012, 11:22 am
At approximately 10:50 AM CT, the Rackspace Cloud engineers identified an issue on PHP 5-21 in our ORD data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.
UPDATE: As of 11:40 AM CT, Rackspace Engineers resolved the issue. Services are back to online status.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
January 31, 2012, 11:16 am
As of about 10:45 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-91 in our DFW1 data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.
Update: At about 11:40 AM CT, Cloud Administrators have looked into the issues on mysql50-91 and currently monitoring its activity.
Update: At about 12:40 PM CT, the MySQL 50-91 cluster began to experience degradation again, and our Engineers are currently investigating this issue. Thanks for your patience.
UPDATE: At about 2:15 PM CT, the Engineers made configuration changes to mitigate the effects of this intermittent issue. At this time, the issue has been resolved, and we will continue to monitor this cluster.
Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
January 30, 2012, 10:01 am
At approximately 9:50 AM CST, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.
Update: As of about 10:00 AM CT, Cloud Engineers have resolved the issue and restored functionality to the Control Panel.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407
January 29, 2012, 7:14 am
At approximately 7:00 AM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.
Update: 7:30 AM CST Our engineers resolved the Control Panel and API connection Issues and service is returned to a stable condition.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.