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Rackspace Cloud system engineers will be performing a priority maintenance to our UK Cloud Control Panel on Tuesday May 1st, 2012 at 10:00  PM – 2:00 AM BST.  While we do not expect any impact, there is a small possibility of errors and delays when using the Cloud Control Panel and API for UK customers during the first hour of this maintenance. All Cloud Server instances will remain on line and be accessible.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

At around 11:55PM CDT, our Cloud Sites Engineering team was notified of reports of intermittent latency on several PHP clusters in our DFW datacenter. Our engineers are currently actively engaged in troubleshooting the issue. Customers with PHP websites utlizing these clusters may experience intermittent latency and possible timeouts until the issue is resolved.

UPDATE: At about 12:40AM CDT, our Cloud Sites Engineering team identified an issue with a session storage device. Once this device was reset the latency and timeouts on the affected PHP clusters in our DFW 1-1 datacenter are now serving pages. Customers with websites utilizing these clusters should no longer be experiencing latency caused by this issue.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407

At approximately 11:10 AM CT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 11:30 AM CT, Rackspace Cloud Engineers have restored full functionality to the Control Panel. Thank you for your patience. 

Update: As of about 3:15 PM CT, our Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility, errors, and other functionality may be degraded. Our Engineers are diligently working on the issue.

Update: At about 3:40 PM CT, the Cloud Engineers have restored full functionality to the Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407

At approximately 6:30 AM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded accross various cloud services. Our Engineers are diligently working on the issue.

UPDATE: As of 07:30 AM CDT our engineers are still working on restoring API and Control Panel functionality. We greatly apologize for the inconvenience and we hope to have this resolved as quickly as possible.

UPDATE: As of approximlately 08:30 AM, our engineers have resolved the issues with our API and Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 08:25 UTC April 25th, Rackspace Cloud Engineers identified an issue with Linux Server Builds in our LON3 Data Center in the UK. Our Engineers are diligently working on the issue and we will update this status post when we have more information.

UPDATE: As of 10:05 UTC the issues with building Linux based servers has been resolved. We greatly apologize for any inconvenience this may have caused.

Rackspace is working to ensure that the space and power within our Data Centers is used effectively in order to continue to offer our customers opportunity for growth.  To meet the optimization requirement we will be installing a new module into the two Uninterruptible Power Supply (UPS) circuits that facilitate one of the Data Halls within our LON3 Data Centre. During this time, the UPS will be bypassed and your devices will be fed using generator mains. While we do not anticipate any service interruption during the maintenance, we are aware of the possibility of an unforeseen issue arising and want to provide you an advanced notice of the planned maintenance.

This maintenance is scheduled to start on Friday May 4th at 10:00 PM BST and end on Sunday May the 6th at 6:00 AM BST. 

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

As of about 5:47 AM, the Rackspace Cloud engineers identified an issue on MySQL 50-95 in our ORD1 data center. At this time, database communication is limited to read-only. Our engineers are diligently working on resolving the issue.

Update: At 6:30 AM our engineers have resolved an issue with database communications and currently sites connected to mysql50-95.wc1.ord1 are back to normal.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.