CloudFail.net

Earlier today, our Rackspace Cloud Engineers identified an issue that was causing email delays from a set of email relay servers. Our Engineers are diligently working to clear those emails out.

Update: As of 5:25 PM CDT, the queued mail from our relay servers have been cleared out. All email flow and delivery has resumed to normal.

Thank you for your patience and understanding during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 9:25 AM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.

UPDATE: At 10:05 AM CDT, complete functionality has been restored to our Cloud Sites & Servers Control Panel.

Thank you for your patience during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Update: As of 1:50 PM CDT our Cloud Sites and Servers Control Panel, including API access, is back online. The control panel degradation issue is fully resolved.

Thank you for your understanding during this incident. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Rackspace Cloud system engineers will be performing maintenance on
the Cloud Servers infrastructure on Wednesday August 25th from 10:00pm to 11:00pm CDT. During this maintenance window there will be no access to
the control panel or API. All Cloud Server instances will remain online
and be accessible.

Status Update:  As of 11:50 pm CDT maintenance is complete.

If you have any questions or concerns in regards to this maintenance
please do not hesitate to contact a member of our support team via
live-chat or at the following telephone numbers: 24-hour toll free
1.877.934.0407 and INTL +1.210.581.0407.

Update: As of 10:00 AM CDT our Cloud Sites and Servers control panel is
back online. The control panel degradation issue is fully resolved.

Thank you for your patience during this time. If you have any further
questions, please contact a member of our support team by visiting us
in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Rackspace Cloud engineers will be performing maintenance on our DNS infrastructure on Tuesday August 24th, 2010 from 10:00pm to 11:00pm CDT.
During this maintenance window, the ability to make DNS modifications will not be available. We will work to complete this maintenance in the window and
apologize for any inconvenience this may cause. 

Update: 10:41PM CDT, Rackspace Cloud Engineers have completed maintenance on our DNS infrastructure. If you
have any questions or concerns, please contact a member of our support
team
by visiting us in live-chat or by calling 1.877.934.0407 or INTL
+1.210.581.0407.

At this time, our engineers are working to resolve a problem with the Cloud Servers section of https://manage.rackspacecloud.com.  Cloud Servers API functionality may also be affected.  Please stand by for further updates.

We apologize for the inconvenience and thank you for your patience.

UPDATE: Full Cloud Servers functionality has been restored.

Our network engineers are currently resolving a known Cloud Servers network issue in our ORD datacenter.  At this time, certain customers in ORD may have no connectivity to their Cloud Servers.  We will post more information as it is received.

We apologize for the inconvenience and thank you for your patience.

UPDATE: Network connectivity has been restored.

At approximately 4:55 PM CDT, the Rackspace Cloud Engineers identified
an issue with our Control Panel.  While the CP may be accessible,
functionality may be degraded.  Our engineers are working diligently to
identify and resolve the issues.  We will update the STATUS POST as we
get more information.

Update: As of 5:35 PM CDT, our Cloud control panel is back online. The control panel degradation issue is fully resolved.

Thank you for your patience and understanding during this time. If you
have any further questions, please contact a member of our support team
by visiting us in live-chat or by calling 1.877.934.0407 or INTL
+1.210.581.0407.

Rackspace Cloud system engineers will be performing maintenance on the Cloud Servers infrastructure on Tuesday August 17th from 5:00am to 6:00am CDT. During this maintenance window there will be no access to the control panel or API. All Cloud Server instances will remain online and be accessible.

UPDATE: This maintenance has been postponed and will be rescheduled.

If you have any questions or concerns in regards to this maintenance
please do not hesitate to contact a member of our support team via
live-chat or at the following telephone numbers: 24-hour toll free
1.877.934.0407 and INTL +1.210.581.0407.