CloudFail.net

At approximately 10:20PM Central time we became aware of an issue in the Cloud control panel which may result in an error message when customers try to list devices on an account. We are currently investigating and will have more information as soon as possible. Our Engineers are diligently working to resolve this issue.

UPDATE: as of 10:47pm Central the issue has been resolved. The issue was related to a maintenance that was not expected to result in interruption. We apologize for any inconvenience.

The Rackspace Cloud system engineers will perform a series of updates to our Cloud Servers infrastructure starting Wednesday May 31st. Datacenter dates and times are listed below:
 
DFW1
-       Thursday May 31st, 2012: 0500 – 0900 UTC (12:00AM – 4:00AM CDT)
 
LON
-       Friday June 8th, 2012: 0100 – 0500 UTC (2:00AM – 7:00AM BST)

During this maintenance, Cloud Servers located in these data centers may experience brief network degradation which could potentially last up to 60 seconds.

Public and private networking applications may be impacted. This will include publicly routable services such as internet based applications, as well as privately routable services like load balancing and server to server communications.

Cloud Sites and Cloud Files will remain online and available.
 
If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

The Rackspace Cloud system engineers will be performing updates to our Cloud Products infrastructure on Thursday, May 24th, 2012 from 12:00AM BST- 1:00AM BST. During the maintenance, UK Customers will have no access to the Rackspace Cloud Control Panel and API. This includes the management of the following services:

  – Cloud Servers
  – Cloud Files
  – Cloud Load Balancers
  – Cloud DNS

Internal systems may also be impacted which will limit our ability to provide technical support during the maintenance window.

The Cloud services themselves, will remain online and available. This maintenance will only impact the management of services.

We are confident the maintenance will be complete on Thursday, May 24th, at 1:00AM BST. If everything goes as planned, the maintenance could be completed in significantly less time.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

At approximately 12:45 AM CDT, Rackspace Cloud Engineers identified a network issue in our ORD Datacenter. Our Engineers are diligently working to resolve this issue.

Upate: As of 1:05 AM CDT all issues have been resolved.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 8:50 PM CDT , Rackspace Cloud Engineers identified an issue with our API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of 11:00 PM CDT this issue has been resolved and normal functionality has been restored. We sincerely apologize for any inconvenience this may have caused.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 10:30 AM CDT, Rackspace Cloud Engineers identified a network issue in our DFW1 Datacenter. Our Engineers are diligently working to resolve this issue.

UPDATE: As of 11:00 AM CDT, our engineers have resolved the networking issues affecting a portion of our DFW1 data center.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Rackspace Cloud system engineers will be performing a priority maintenance to our UK Cloud Control Panel on Tuesday May 1st, 2012 at 10:00  PM – 2:00 AM BST.  While we do not expect any impact, there is a small possibility of errors and delays when using the Cloud Control Panel and API for UK customers during the first hour of this maintenance. All Cloud Server instances will remain on line and be accessible.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

At approximately 6:30 AM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded accross various cloud services. Our Engineers are diligently working on the issue.

UPDATE: As of 07:30 AM CDT our engineers are still working on restoring API and Control Panel functionality. We greatly apologize for the inconvenience and we hope to have this resolved as quickly as possible.

UPDATE: As of approximlately 08:30 AM, our engineers have resolved the issues with our API and Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 08:25 UTC April 25th, Rackspace Cloud Engineers identified an issue with Linux Server Builds in our LON3 Data Center in the UK. Our Engineers are diligently working on the issue and we will update this status post when we have more information.

UPDATE: As of 10:05 UTC the issues with building Linux based servers has been resolved. We greatly apologize for any inconvenience this may have caused.

Rackspace is working to ensure that the space and power within our Data Centers is used effectively in order to continue to offer our customers opportunity for growth.  To meet the optimization requirement we will be installing a new module into the two Uninterruptible Power Supply (UPS) circuits that facilitate one of the Data Halls within our LON3 Data Centre. During this time, the UPS will be bypassed and your devices will be fed using generator mains. While we do not anticipate any service interruption during the maintenance, we are aware of the possibility of an unforeseen issue arising and want to provide you an advanced notice of the planned maintenance.

This maintenance is scheduled to start on Friday May 4th at 10:00 PM BST and end on Sunday May the 6th at 6:00 AM BST. 

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.