Cloud Fail

As of 5:35 PM CST, The Rackspace Cloud engineers are seeing degraded performance
with our control panel and some customers experiencing issues pulling Cloud Server usage data. We are currently investigating the issue and will update the status
post accordingly.

UPDATE: As of 5:47 PM CST, The Rackspace Cloud engineers have corrected the cloud server usage reporting in our control panel.  We apologize for this inconvenience.

Rackspace Cloud engineers have identified an emergency firmware
update that needs to be applied to the Cloud Server host machines in
Huddle 16.  The firmware update will prevent some instability issues we
have encountered on the servers running previous versions. 
Unfortunately, the update requires a reboot to take effect.  In order
to avoid an unscheduled reboot, we will be proactively rebooting the
host servers in this huddle on January 31, 2010 between the hours of
06:00 UTC and 10:00 UTC (00:00 CST and 04:00 CST).

If you are
affected by this maintenance, you should receive an email
notification.  We apologize for the interruption in service and any
inconvenience this may cause. However, we feel this is the best course
of action to prevent future issues.

Update, 06:17:  This maintenance has been completed.

Huddle 16 is currently experiencing network related issue, you may see issues connecting to your server and accessing the Cloud Servers section of the control panel.  The control panel may be loading slowly or timing out completely. Our technicians are working to
quickly resolve the issue. We will post another update once PHP 5 sites
are back to normal speeds.

Update: Connectivity is returning, and all issues should begin resolving.

We are currently investigating a network issue in our DFW
facility related to one of our cloud server nodes.  This is not a
widespread issue and is isolated to a single cluster of host servers
that may contain your cloud server.

Our network engineers and systems administrators are working
diligently to mitigate.  Further updates will be provided when we have
additional information in regards to this issue.

We greatly apologize for the inconvenience, we are actively working on restoring accessibility in a timely manner.

UPDATE: As of 7:44 AM CST The Rackspace Cloud Systems Engineers are working with our backbone team to correct an isolated network issue on a single cloud server cluster. 

UPDATE: As of 8:30 AM CST The Rackspace Cloud Engineers have corrected the isolated networking issue causing degradation on a single cloud server cluster.  We apologize for this inconvenience and as always if you have any questions you can contact our support directly.  Our phone numbers are 24-hour
Toll Free: 1.877.934.0407 and INTL +1.210.581.0407.

We are currently investigating a possible network issue in our DFW facility related to one of our cloud server nodes.  This is not a widespread issue and is isolated to a single cluster of host servers that may contain your cloud server.

Our network engineers and systems administrators are working diligently to mitigate.  Further updates will be provided when we have additional information in regards to this issue.

Thanks for your patience.

UPDATE: As of 1:15 PM CST The Rackspace Cloud engineers have corrected the isolated network related issue on the single cloud server cluster. We apologize for this inconvenience and as always if you have any further questions or need anything contact our support. Our phone numbers are 24-hour
Toll Free: 1.877.934.0407 and INTL +1.210.581.0407.

We are currently investigating a possible network issue in our DFW facility.

Further updates will be provided when we have additional information in regards to this issue.

Starting at 3:37 PM CST this afternoon, we experienced a network issue
at a peering location outside of our data center facilities.  The
network has been back up since 4:12 PM CST.

As of 11:13am CST The Rackspace Cloud engineers are seeing issues with
logging into the control panel at https://manage.rackspacecloud.com. When attempting to login you may receive an error message. We
are currently working to resolve the issues as quickly as possible and
will continue to update the status post accordingly.

UPDATE: As of 11:33am CST All account are able to login to the control panel and the issues have been resolved. If you have any
questions or concerns, please do not
hesitate to contact a member of our support team.  You can reach us by
calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

This morning we had a routine RHN Satelite Maintenance within our infrastructure.  After completion testing found that the service was not performing correctly.  I sincerely apologize but RHN access is still under continued maintenance and is not currently available.

Update: The maintenance is complete. if you have any questions or concerns, please contact our support via live chat or at 1-877-934-0407, and international +1.210.581.0407.  Thank you.