At approximately 8:00 PM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

UPDATE at 9:30 PM CST: Our Operations and Engineering team are continuing to work towards resolving this issue. We appreciate your patience while we work to restore full functionality.

UPDATE at 10:05 CST: At this time our Engineering team has resolved the issue and normal performance has returned to the Control Panel and API.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

On Tuesday, January 31st, 2012 from 10:00 PM – 12:00 AM CST, The Rackspace Cloud will conduct an Emergency Maintenance on our Cloud Servers infrastructure. We do not anticipate any impact to services including Cloud Servers, the Cloud Servers Control Panel and the Cloud Servers API.

Update:  Maintenance is in progress.

If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 7:00 AM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: 7:30 AM CST Our engineers resolved the Control Panel and API connection Issues and service is returned to a stable condition.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 6:30 PM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Update: At approximately 7:04 PM CST Our engineers resolved the Control Panel and API connection Issues and service is returned to a stable condition.

Rackspace will conduct a Priority Maintenance to our DFW datacenter infrastructure on Thursday, February 9th, 2012 between 12:00 AM and 6:00 AM CST. Cloud Servers, Cloud Files and Cloud Load Balancers customers utilizing ‘ServiceNet’ (private network connections) in specific areas of our DFW1 and DFW2 data centers, will experience brief private network ('ServiceNet') interruptions.

Throughout the majority of this maintenance, ‘Servicenet’ will function and operate as normal. Customers utilizing ‘Servicenet’ may however experience brief moments of service unavailability lasting up to 5 minutes.

Example applications of ServiceNet include: CloudServers backups to Cloud Files, Cloud Servers ServiceNet calls to Cloud Files, using Load Balancers in conjunction with your Cloud Server(s) and other applications that require establishing a connection to another Cloud Server instance using its private IP address (10.x.x.x) instead of it's public IP address.

We apologize for any inconvenience this may cause. Thank you for your patience and understanding. If you have any further questions, please contact a member of our support team by visiting us in live chat or by calling 1.877.934.0407

Rackspace Cloud system engineers will be performing maintenance on our Cloud Servers infrastructure on Wednesday, February 8th, 2012 – 10:00 PM – 12:00 PM CST.  During this maintenance window there will be no access to the Cloud Servers section of the Control Panel or API. All Cloud Server instances will remain online and be accessible.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

Rackspace Cloud system engineers will be performing maintenance on our Cloud Servers infrastructure on Tuesday, February 7th, 2012 – 10:00 PM – 12:00 PM GMT.  During this maintenance window there will be no access to the Cloud Servers section of the Control Panel or API. All Cloud Server instances will remain on line and be accessible.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

On Wednesday January 25th, 2012 from 10:00 PM – 12:00 AM CST, The Rackspace Cloud will conduct a priority maintenance on our Cloud Servers infrastructure. During the initial 15 minutes (10:00 PM – 10:15 PM CST), customers may receive errors when using the Cloud Servers API. After this time, we do not anticipate any impact to services including Cloud Servers, the Cloud Servers Control Panel and the Cloud Servers API.

Updates:

12:55 AM CST Maintenance is complete.

If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.