CloudFail.net

As of 1:18 PM CST Cloud Servers support will only be available by chat with limited availability by phone. An update will be posted as soon as more information is available.

Update: At 1:40 PM CST all forms of support are back up and available. We sincerely apologize for any inconvenience this has caused.

Thank  you for your patience during this matter. If you have any   further  questions, please contact a member of our support team by   visiting us in  live-chat or by calling 1.877.934.0407 or   INTL+1.210.581.0407.

*Update* The time for this maintence has been changed and will happen this evening between 6:00 PM and 8:00 PM CST. 

On Saturday Saturday, January 21st 2012 from 2:00 AM CST until 4:00 AM CST (8:00 AM GMT until 10:00 AM GMT). The Rackspace Cloud Ticketing System will undergo maintenance. We anticipate Ticketing services to be unavailable for the duration of this maintenance. Our technicians will still be available via phones and chat during this time. 

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

The Rackspace Cloud system engineers will be performing updates to our Cloud Servers infrastructure on Wednesday January 18th, 2012 from 10:00 PM – 12:00 AM CST. During this maintenance customers may notice slowness and degraded performance within the control panel and when making calls to the API.

Update: As of 10:50 PM CST the maintenance has been completed. If you encounter any issues please contact support via chat, phone or ticket. Thank you!

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407

At approximately 4:00 PM CST , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of 4:17 PM CST Cloud Engineers have restored full functionality to the Control Panel and API.

Update: A small number of customers are still experiencing issues with the Control Panel and API. Our Engineers are aware of the issue and are working to resolve it as quickly as possible.

Update: The Control Panel and API issues should be fully resolved at this time. Please contact support if you continue to experience any issues.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 5:18 CST Rackspace experienced an issue with a core router in our ORD datacenter. During this time customer using RackConnect may have experienced network latency, packet loss, and possible dropped connections. Our engineers are currently investigating the issue.

5:35 PM Update: Our Backbone engineering team has identified the cause of this outage and service has been restored.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

Starting Saturday January 13th, 2012 11:00 PM CST we will be conducting a maintenance on our Live Chat system. This maintenance is scheduled to last until 12:00 AM CST.

During this maintenance, our chat system will be offline for up to 30 minutes, however phones and ticketing will still be available. There may also be intermittent connectivity to the chat system.

We will work to complete the maintenance as quickly as possible and apologize for any inconvenience. If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

Update: The date and time for this maintenance has changed

At approximately 3:21 CST Rackspace experienced an issue with a core router in our ORD datacenter. During this time customer may have experienced network latency, packet loss, and possible dropped connections. Our engineers are currently investigating the issue. 

4:02 PM CST Update: This issue appears to be affecting Customers leveraging RackConnect in the ORD Datacenter. Our Engineers are actively working to resolve this issue as quickly as possible.

4:30 PM CST Update: Connectivity was restored for most RackConnect Customers in ORD1 at 4:12 PM CST. Our Backbone Engineering Team is aware that some links are still down and is working to resolve those cases as quickly as possible.

5:00 PM CST Update: We are still troubleshooting the issue with a portion of our rackconnect customers. We will continue to keep you updated as we progress thru this issue.

6:00 PM CST Update: Our Engineers are continuing to work to resolve the networking issue in our ORD1 Datacenter effecting RackConnect Customers. We sincerely apologize for this ongoing issue and appreciate your patience while we work to get it resolved.

6:30 PM Update: Our Backbone engineering team is working hard to bring online the still affected customers. We will continue to update this post as more information becomes available.

7:00 PM Update: Our Backbone Team is working on bringing back up the still affected customers. We appreciate your patience while we work to resolve this issue.

7:30 PM Update: Thank you for your patience while we continue to work on the network degradation in ORD1. We are making progress and working as quickly as possible to restore full connectivity.

8:30 PM Update: Earlier today, Rackspace experienced a network disruption that affected a small number of our customers. Our Engineers were able to isolate the issue and our operations have returned to normal as of 8:05 PM CST. A full Root Cause Analysis will be performed to determine what additional actions might be necessary. We apologize for any inconvenience this might have caused you. Please contact support if you continue to see any issues.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 2:30 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 3:30 PM CT, Cloud Engineers have restored full functionality to the Control Panel.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 3:30 AM CDT The Rackspace Cloud Engineers identified an issue affecting new server builds and rebuilds. This has caused servers going to error status.  We are diligently working to resolve this issue, and we will update once this has been resolved.

UPDATE: As of 5:00AM CDT builds are fuctional.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.