CloudFail.net

On Saturday Saturday March 24th, 2012 at 6:00 PM – 8:00 PM CDT (March 24, 2012 at 2300 UTC – March 25, 2012 at 0100 UTC). The Rackspace Cloud Ticketing System will undergo maintenance. We anticipate Ticketing services to be unavailable for the duration of this maintenance. Our technicians will still be available via phones and chat during this time.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Support channels at Castle are limited at the time. Please submit a ticket with any support requests you have.

Update at 10:20 PM CDT: All support channels are back up and active at this time. We sincerely apologize for any inconvenience.

Thank you for your patience during this matter.

At approximately 3:15 AM CDT, Rackspace Cloud Engineers identified an issue affecting customers' ability to work with or view their servers via our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

*Update: As of 4:45 AM CDT the issues surrounding the control panel have been resolved.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 7:00 PM CDT , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

***UPDATE*** as of approximately 8:15 PM CDT normal service has been restored.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 2:00 PM CDT, Rackspace Cloud Engineers identified an issue with provisioning new servers in the ORD datacenter. Our Engineers are diligently working on the issue.

Update: This issue has been resolved and normal functionality has been returned. We sincerely apologize for any inconvenience this may have caused

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 6:05 PM CDT , Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of 8:30 PM CDT this issue has been resolved and normal functionality has been restored.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 4:30 AM CDT , Rackspace Cloud Engineers identified an issue affecting a small number of our customer's ability to work with or view their servers via our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

UPDATE: At approximately 8:10 am CST the issues with the control panel have been resolved and full functionality has been returned.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 6:00 PM CDT , Rackspace Cloud Engineers identified an issue with new server builds not completeing successfuly.  These build failures are intermittent and our Engineers are diligently working on the issue.

Update: As of 8:25 PM CDT this issue has been resolved and full functionality has been returned.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

At approximately 11:35 AM CDT , Rackspace Cloud Engineers identified an issue affecting a small number of our customer's ability to work with or view their servers via our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of 12:35 PM CDT this issue has been resolved and full functionality has been returned.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.