CloudFail.net

The Rackspace Cloud system engineers will perform an Emergency Maintenance to our Cloud Sites environment on Thursday, May 17th, 2012 at 10:00 PM CT. This will impact our Sites Control Panel. During the first 30 minutes of this maintenance, Cloud Sites customers will be unable to perform the following actions:

  – Sign up for a ‘New’ Cloud Sites account
  – Add ‘New’ users to their existing Cloud Sites account
  – Add ‘End Users’ to their existing Cloud Sites account

Customers may also experience delays or errors when performing any provisioning action during the maintenance window. Please note that your Cloud Sites services will remain online and available and your websites will be uninterrupted. This will only affect some Control Panel functionality.

We are confident the maintenance will be complete on or before Friday, May 18th, at 1:00AM CST. If everything goes as planned, the maintenance could be completed in less time.

If you have any questions or concerns in regards to this maintenance please do not hesitate to contact a member of our support team via live-chat or at the following telephone numbers: 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

The Rackspace Cloud system engineers will be performing software upgrades on our MSSQL Clusters,

MSSQL0805 and MSSQL0806

This maintenance will occur on Tuesday, 2012 May 15, between 10 PM CDT and 11 PM CDT.

Due to the nature of these software upgrades we will be required to take the databases offline for a period of up to 1 hour.

We will work to complete this maintenance as quickly as possible within the maintenance window and will update you via our status page at http://status.rackspacecloud.com.

If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team. You can reach us by visiting live chat or calling 24-hour toll free 1.877.934.0407 and INTL +1.210.581.0407.

At approximately 12:30 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, connection unavailable errors, and/or longer load times. Our engineers continue working towards a resolution.

UPDATE: As of 12:40PM, the issue with PHP clusters in DFW wc2 has been resolved. Customer websites that reside on these particular clusters should be resolving normally.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 1:45 PM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

UPDATE: As of 1:53PM, the issue with PHP clusters in DFW wc2 has been resolved. Customer websites that reside on these particular clusters should be resolving normally.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

As of about 8:40AM CT,  the Rackspace Cloud engineers identified an issue on MySQL 50-75 in our DFW1 data center. At this time, database communication is limited to read-only. Our engineers are diligently working on resolving the issue.

Update: As of about 8:50AM CT, Rackspace Cloud Engineers have restored full functionality, thank you for your patience. 

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 11:20 AM CT, Rackspace Cloud engineers have identified an issue with PHP clusters in DFW wc2. Customer websites that reside on these particular clusters may experience intermittent timeouts, no suitable node errors, and/or longer load times. Our engineers continue working towards a resolution.

UPDATE: At approximately 11:30AM CT. the Rackspace Cloud engineers were able to resolve the issue with PHP clusters in DFW wc2. Websites previously experiencing timeouts due to this issue should be resolving normally.

We really appreciate your understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 11:15 PM CST, Rackspace Cloud Engineers identified webmail connectivity issues affecting webmail. During this time, some customers may experience page timeouts while logging in. Mail delivery is not affected.

Update: As of about 11:24 PM CT, Rackspace Cloud Engineers have reported that the login timeouts have been resolved.

We apologize for the inconvenience and thank you for your patience.  If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 11:15 PM CT, Rackspace Cloud Engineers identified webmail connectivity issues affecting webmail. During this time, some customers may experience page timeouts while logging in. Mail delivery is not affected.

Update: As of about 11:24 PM CT, Rackspace Cloud Engineers have reported that the login timeouts have been resolved.

We apologize for the inconvenience and thank you for your patience.  If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

As of 10:50 AM CT, the Rackspace Cloud developers have identified issues related to our ticketing system in the control panel.  We're working diligently to solve this problem and will provide updates as we gather more information.  We apologize for this inconvenience and can answer any support request by phone or live chat.  Our phone numbers are 24-hour Toll Free: 1.877.934.0407 and INTL +1.210.581.0407 and you can access our live chat link via the control panel.

Update: As of about 11:10AM CT, Rackspace Cloud Admins have reported that the issues related to the ticketing system have been resolved. 

We apologize for this inconvenience and as always if you have any questions you can contact our support directly.  Our phone numbers are 24-hour Toll Free: 1.877.934.0407 and INTL +1.210.581.0407.

Our engineers identified an issue which may cause some users to yield no search results when performing the search function within Webmail. This intermittent issue is affecting a subset of customers, and our engineers will continue to work towards a resolution. *Please note that search results will populate within mail clients.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.