At approximately 2:35 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat support medium. During this time, our ticket and phone availability is not impacted.

Update: At  3:15 PM CT, Cloud Sites chat support technical issues have been resolved.

We really appreciate your patience during this temporary support interruption. If you have any further questions, you may contact a member of our support team by submitting a ticket. Once the issue is resolved, we may reach us by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 1:15 PM CT, the Rackspace Cloud engineers identified an issue on PHP 5-25 in our DFW data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE: As of 2:05 PM CT, our Engineers made configuration changes to mitigate the effects of the issue. The issue is now resolved. Services are back to online status.

We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 1:15 PM CT, the Rackspace Cloud Operations team identified a network traffic issue within DFW1-2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency in their connectivity. Our Operations team is actively working to resolve the issue.

UPDATE: As of 2:45 PM CT, our engineers and technicians are working to correct this issue.

UPDATE: As of 2:55 PM CT, our engineers seem to have corrected the issue, we will continue monitoring the system.

UPDATE: As of 3:55 PM CT, our engineers are still seeing some sites as intermittently being affected. We will continue to monitor and work on this issue.

UPDATE: As of 5:45 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: As of 6:35 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: As of 7:45 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: AS of 8:00 PM CT, our engineers have resolved the issue. We apologize for any issues during this time.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

As of about 8:50 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-51 in our DFW1 data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.

UPDATE: At about 10:50 AM CT, the Engineers made configuration changes to mitigate the effects of this intermittent issue. At this time, the issue has been resolved.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 10:35 AM CT, the Rackspace Cloud engineers identified an issue on PHP 5-21 in our ORD data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE: As of 11:50 AM CT, Rackspace Engineers resolved the issue. Services are back to online status.

We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 10:50 AM CT, the Rackspace Cloud engineers identified an issue on PHP 5-21 in our ORD data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE: As of 11:40 AM CT, Rackspace Engineers resolved the issue. Services are back to online status.

We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

As of about 10:45 AM CT, the Rackspace Cloud engineers identified an issue on MySQL 50-91 in our DFW1 data center. At this time, connections to this database server are intermittently affected. Our engineers are diligently working on resolving the issue.

Update: At about 11:40 AM CT, Cloud Administrators have looked into the issues on mysql50-91 and currently monitoring its activity. 

Update: At about 12:40 PM CT, the MySQL 50-91 cluster began to experience degradation again, and our Engineers are currently investigating this issue. Thanks for your patience.

UPDATE: At about 2:15 PM CT, the Engineers made configuration changes to mitigate the effects of this intermittent issue. At this time, the issue has been resolved, and we will continue to monitor this cluster.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

At approximately 9:50 AM CST, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our Engineers are diligently working on the issue.

Update: As of about 10:00 AM CT, Cloud Engineers have resolved the issue and restored functionality to the Control Panel. 

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407