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Update: As of 11:15AM CDT the issues have been resolved. If you continue to experience issues, please don’t hesitate to come by chat or shoot an email to supp...@slicehost.com.

Our engineers are currently investigating and working to resolve an issue impacting a small subset of customers in our ORD1 data center. If you are having trouble accessing your slices in ORD1, please feel free to swing by chat or shoot us an email to supp...@slicehost.com and we’ll be happy to assist in any way we can.

Update: As of 11:00am CDT the network issue has been resolved. Please don’t hesitate to let us know if you continue to see further issues. As always we can be reached at https://chat.slicehost.com or supp...@slicehost.com.

Update: As of 10:00 AM CDT – The transient networking issues are still ongoing and we’re investigating further as to the source of this trouble. This issue is affecting a small portion of our customers in the DFW1 datacenter. As always, please come by chat (https://chat.slicehost.com) or shoot us a ticket (supp...@slicehost.com) if you have any questions.

Update: As of sometime before 8:50 pm – seems to have passed. No cause pinpointed. Let us know if you are still seeing issues.

Update: As of 4:55pm CDT we are stil investigating the cause of intermittent networking issues affecting a portion of customers in our DFW1 datacenter. Please feel free to swing by chat (https://chat.slicehost.com) or shoot us a ticket (supp...@slicehost.com)

Update: As of 4:25pm CDT we are still investigating the cause of the intermittent issues affecting some customers in our DFW1 datacenter. As always, please swing by chat (https://chat.slicehost.com) or shoot us a ticket (supp...@slicehost.com) if you have any further questions.

We are currently experiencing some network connectivity issues in a portion of our DFW1 Datacenter. Our engineers are currently working to resolve this issue. Updates will be posted to this page as they become available.

Please feel free to swing by chat (https://chat.slicehost.com) or shoot us a ticket (supp...@slicehost.com) if you have any further questions or concerns.

[UPDATE] – STL-B Maintenance has been completed successfully. Please contact us directly via SliceChat or via email at supp...@slicehost.com if you have any additional questions.

Slicehost Engineers will be performing a network maintenance in our STL-B data center on Saturday, April 14th from 12:00AM – 2:00AM CDT (5:00-7:00 UTC). The impact is expected to be minimal, but you may experience a brief period of intermittent connectivity to any slices located in our STL-B data center.

If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.

DATE: April 14th, 2012

TIME: 12:00AM-2:00AM CDT (5:00-7:00 UTC)

IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-B data center.

Update @ 4:00PM CDT: We have performed a network maintenance to route traffic away from the STL-A data center and avoid future incidents such as this. Customers who have migrated their slices from STL-A to ORD will no longer be affected by any future STL-A disruptions. Slices remaining in STL-A will continue to function as normal. We sincerely apologize for the disruption.

Update: As of 2:44pm CDT the network issue has been resolved and connectivity restored to slices in STL-A and slices migrated from STL-A to ORD1. If you have any additional questions or are still having issues, please don’t hesitate to swing by chat or shoot us an email, supp...@slicehost.com.

Update @ 2:15PM CDT – The initial cause of network issues appears to be a large DoS attack. The STL-A datacenter engineers are actively working to restore network connectivity to all slices affected by this incident. As always, please swing by chat or shoot us an email at supp...@slicehost.com if you have any additional questions.

Update: This issue impacts slices migrated from STL-A to ORD1 as well as slices still located in STL-A.

We are currently experiencing some network connectivity issues in a portion of our STL-A Datacenter. Our engineers are currently working to resolve this issue. Updates will be posted to this page as they become available.

Please feel free to swing by chat (https://chat.slicehost.com) or shoot us a ticket (supp...@slicehost.com) if you have any further questions or concerns.

Update: The scheduled maintenance for the STL-B datacenter has been postponed, and will be rescheduled for a future date.

Slicehost Engineers will be performing a network maintenance in our STL-B data center on Sunday, March 25th from 2:00AM – 4:00AM CDT (7:00-9:00 UTC). The impact is expected to be minimal, but you may experience a brief period of intermittent connectivity to any slices located in our STL-B data center.

If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.

DATE: March 25th, 2012

TIME: 2:00AM-4:00AM CDT (7:00-9:00 UTC)

IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-B data center.

• Update 1:30am CST: This maintenance has been successfully completed.
• Update 10:00pm CST: Maintenance underway
• Update 10:35pm CST: Connectivity to STL-A Slices and Slices that have migrated to ORD lost. We have notified the data center of this issue and they are currently investigating.
• Update 10:39pm CST: Connectivity restored

On Wednesday, March 21st, from 10:00PM – 3:00AM CDT (03:00 – 08:00 UTC – March 22nd), our STL-A data center provider will be installing a new core switch in that facility. There is no planned interruption expected, but customers may experience intermittent connectivity to their slices while the switch is introduced into the network.

If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.

DATE: March 21st, 2012

TIME: 10:00PM-3:00AM CDT (03:00-08:00 UTC – March 22nd)

IMPACT: While we do not expect any customer impact, slices may experience intermittent connectivity issues while the switch is introduced into the network. Additionally, this could potentially impact slices that were originally located in STL-A, but have been transferred to ORD.

Slicehost Engineers will be performing a network maintenance in our STL-B data center on Sunday, March 11th from 2:00AM – 3:00AM CST (8:00-9:00 UTC). The impact is expected to be minimal, but you may experience a brief period of intermittent connectivity to any slices located in our STL-B data center.

If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.

DATE: March 11th, 2012

TIME: 2:00AM-3:00AM CST (8:00-9:00 UTC)

IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-B data center.

UPDATE 5:00PM CST – The login issues for the SliceManager should be resolved at this time.

Please let us know if you continue to experience any problems.

UPDATE 4:45 CST – We have identified the issue and logins should begin working as expected in the next few minutes.

UPDATE 4:30 CST – While many customers are able to successfully login, we are aware that some customers are still experiencing issues. Our engineers will continue to investigate this issue until it is fully resolved.

We are aware that some customers are experiencing problems when attempting to login to the SliceManager. Our engineers are currently investigating the issue and updates will be posted to this page as they become available.

Please feel free to swing by chat (https://chat.slicehost.com) or contact us via email at (supp...@slicehost.com) if you have any further questions or concerns.

A small number of slices in ORD1 are experiencing a network outage.

We are investigating and hope to have connectivity restored shortly.

Update 2:13am: Networking restored

Update 2:00am: We are experiencing a network outage for some slices in ORD1

Update 12:20 am: Connectivity restored

A small number of slices in ORD1 are experiencing a network outage.

We are investigating and hope to have connectivity restored shortly.