Archive for the ‘Slicehost’ Category.
March 7, 2010, 2:49 pm
Update @ 3:18PM CST – We have resolved the networking issues affecting some customers in our DFW datacenter. If you’re still seeing issues please drop us an email or swing by chat.
We are investigating issues affecting some customers in our DFW datacenter.
We will update this post with further details as we get them.
If you have additional questions please feel free to open a ticket via the SliceManager by selecting Help -> Contact Slicehost Support or you may swing by chat at https://chat.slicehost.com.
February 26, 2010, 11:47 pm
UPDATE 3:25AM CST: The maintenance has been successfully completed and the network is currently stable. We do not expect any further interruptions. Your slice should now be fully visible and accessible in the SliceManager.
If you experience any issues, please join us in SliceChat.
UPDATE 12:56AM CST: The maintenance is progressing as expected, but is not yet complete at this time. Therefore, you may still experience intermittent packet loss to your slice as well as the issue of the slice not displaying correctly in the SliceManager. We will update you further when we have additional details to provide.
UPDATE 12:00AM CST: The maintenance window is beginning now. We will keep you updated with our progress. Please join us in SliceChat if you have any questions.
As some of you may know, we had several recent issues with the network in our STL-A datacenter. This maintenance will prevent those network issues from reoccurring. On February 27, from 06:00 to 10:00 UTC, we will be performing a maintenance to upgrade the network. During the maintenance window customers may experience intermittent packet loss and dropped connections as we make changes to the network. Slicehost engineers will be onsite, and we will keep the impact as minimal as possible.
Please note that during this maintenance, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly. They will display correctly in the SliceManager when the maintenance has been completed.
If you have any questions please get in touch with our support by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: February 27, 2010
TIME: 06:00-10:00 UTC
IMPACT: Intermittent network interruptions
February 25, 2010, 2:28 pm
UPDATE @ 2:57 PM CST – Packet loss issues have been cleared up. If you’re still seeing issues please swing by https://chat.slicehost.com or email us by selecting Help -> Contact Slicehost Support in the SliceManager.
Some customers are experiencing packet loss to both STL-A and STL-B. We are investigating these issues and will update further once we have determined the source of the trouble.
February 23, 2010, 6:55 am
Maintenance in our DFW datacenter starting at 06:50 UTC that made some slices intermittently ‘disappear’ from Slice Manager is now complete. The slices themselves were up and fine throughout.
Please contact us in http://chat.slicehost.com/ if you are experience any issues.
February 23, 2010, 12:52 am
There was a short DoS attack in our STL-B data center which may have caused intermittent packet loss to some customers between roughly 10:50-11:00pm CST. Our network engineers have taken steps to mitigate the attack and have confirmed that network traffic has returned to normal.
If you have any questions or concerns please feel free to hit up our support chat room located at https://chat.slicehost.com.
February 19, 2010, 1:53 pm
As some of you may know, we had several recent issues with the network in our STL-A datacenter. This maintenance will prevent those network issues from reoccurring. On February 27, from 06:00 to 10:00 UTC, we will be performing a maintenance to upgrade the network. During the maintenance window customers may experience intermittent packet loss and dropped connections as we make changes to the network. Slicehost engineers will be onsite, and we will keep the impact as minimal as possible.
Please note that during this maintenance, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly. They will display correctly in the SliceManager when the maintenance has been completed.
If you have any questions please get in touch with our support by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: February 27, 2010
TIME: 06:00-10:00 UTC
IMPACT: Intermittent network interruptions
February 11, 2010, 8:53 am
UPDATE 9:12AM CST: The issues we encountered with our primary name server have been resolved and we do not expect any further complications. The SliceManager should now be back online and accessible at this time.
We are currently investigating an issue with our primary name server ‘ns1.slicehost.net’. During this time, the SliceManager will be unavailable as we work to resolve this matter as soon as possible.
February 8, 2010, 4:26 pm
UPDATE 6:02PM CST: The networking issues in our STL-A data center should be completely resolved at this time.
If you continue to experience any connectivity issues to your slice, please shoot us an email at support@slicehost.com or visit us in SliceChat.
UPDATE 5:52PM CST: We have identified the issue and are currently working to resolve it at this time. Please be aware that not all slices in STL-A are affected, but we do have several recent reports of customers continuing to experience connectivity issues to their slice.
UPDATE 5:20PM CST: We are still experiencing network issues in our STL-A data center and continue to work as fast as possible to restore connectivity. We will update you further when we have additional information to provide.
We are currently investigating a possible network issue in our STL-A data center.
Please note that during this time, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly.
February 2, 2010, 7:13 am
We have identified the cause of the DNS issue and applied a fix. DNS propagation lag is now the only component that is causing any continuing problems but customers have started to report that their DNS is now working again. We are still tracking any remaining issues so please watch this space or feel free to monitor updates in Slicehost chat.
February 2, 2010, 6:42 am
The DNS tool in Slice Manager is now working. We are currently investigating other DNS-related issues. If you are experiencing any problems, please watch this space or feel free to monitor updates in Slicehost chat.