CloudFail.net

Update 2

Update 1

Test Notification [02/21/2012]
Date: Tuesday, February 21, 2012 (02/21/2012)
Start Time: 12:34 PM GMT
End Time: 12:34 PM GMT
Services affected: none
Location: none
Duration: 24 hours

This is a test.

Scheduled Maintenance – [4555488] – bcs08a.sr02.wdc01 – WDC01 [02/28/2012]
Date: Tuesday, February 28, 2012 (02/28/2012)
Start Time: 12:01 AM EST
End Time: 04:01 AM EST
Services affected: Private Network
Location: WDC01, Server Room 2, Racks 8, All Slots
Duration: 4 hours

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Network Engineers have identified an issue on the rack-level switch which provides private network
connectivity for your server(s). To prevent an unplanned outage resulting in significant downtime, Engineers
will be replacing the ‘A’ switch during a scheduled maintenance window.

Private network services including the following (but not limited to) will be impacted:

- Server to server connectivity on the private network
- iSCSI
- DNS
- NAS
- eVault
- PPTP / SSL VPN connectivity to impacted servers

While the maintenance window is set for 4 hours, we expect approximately 30 minutes of downtime.

Again, NO downtime is expected on the public network.
==================================================

If you have any problems after this time frame with regard to connectivity, or if you have any questions
regarding the maintenance at any point, please open a new ticket in the customer portal referencing this
ticket. This ticket is not being tracked by personnel and will be only used to update status of this maintenance.

We appreciate your patience during this work and welcome any feedback.

Thank you,
Network Engineering

The maintenances for the following markets/devices have been completed:

Sat Feb 11th at 12:00 AM ET to 5:00 AM ET:
dar01.wdc01
dar02.wdc01
bbr01.eq01.wdc02
bbr02.eq01.wdc02

Sun Feb 12th at 12:00 AM CT to 5:00 AM CT:
dar01.dal01
dar02.dal01
bbr01.eq01.dal03
bbr02.eq01.dal03

Regards,
Network Engineering

Legacy Orbit Database Maintenance [02/11/2012]
Date: Saturday, February 11, 2012 (02/11/2012)
Start Time: 09:00 PM CST
End Time: 11:00 PM CST
Services affected: Web Portal (orbit.theplanet.com) Access
Location: All Legacy Planet Datacenters
Duration: 2 hours

We will be moving the production ORBIT database to a new server during a scheduled maintenance window on Saturday, February 11, 2012 from 9pm to 11pm CST.

During this window the ORBIT customer portal application will be offline and unavailable for processing.

This maintenance is necessary to ensure continued service levels and we will work hard to minimize overall system downtime as much as possible.

The maintenance for the following market/devices have been completed:

Fri Feb 10th at 12:00 AM PT to 5:00 AM PT:
dar01.sea01
dar02.sea01
bbr01.wb01.sea02
bbr02.wb01.sea02

Regards,
Network Engineering

The maintenance for the following market/devices have been completed:

Thurs Feb 9th at 12:00 AM CT to 5:00 AM CT:
dar01.hou02
dar02.hou02
bbr01.sr02.hou02
bbr02.sr02.hou02

Regards,
Network Engineering

The maintenance for the following market/devices has been completed:

Wed Feb 8th at 12:00 AM PT to 5:00 AM PT:
dar01.sjc01
dar02.sjc01
bbr01.eq01.sjc02
bbr01.eq01.sjc02

Regards,
Network Engineering

Scheduled Maintenance – BCR03.DAL05 [02/22/2012]
Date: Wednesday, February 22, 2012 (02/22/2012)
Start Time: 12:00 AM CST
End Time: 03:00 AM CST
Services affected: Private Network
Location: DAL05
Duration: 3 hours

Network Engineers have identified an issue with the primary supervisor in BCR03.DAL05. After working with the vendor, Engineering has determined that in order to resolve the issue, one of the redundant chassis of BCR03.DAL05 will need to be powered down on Wednesday Feb 22nd at 12:00 AM CST. Since there are fully redundant chassis/connections there is no expectation of downtime during the maintenance, but there may be a brief disruption in traffic as control of the router is failed over from one supervisor to the other.

==================================================

If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a new ticket in the customer portal referencing this ticket. This ticket is not being tracked by personnel and will be only used to update status of this maintenance.

We appreciate your patience during this work and welcome any feedback.

Thank you,

Network Engineering