CDN Maintenance Window – 05:00:00 GMT+00:00
This notification should be open for the two from its creation date. I will close this one on 5/7.
Thank you.
Chong
Archive for the ‘Softlayer’ Category.
CDN Maintenance Window – None – 04/16/2012 – 05:00:00 GMT+00:00
CDN Maintenance Window [04/16/2012]
Date: Monday, April 16, 2012 (04/16/2012)
Start Time: 12:00 AM CDT
End Time: 12:00 AM CDT
Services affected: CDN
Location: None
Duration: 1608 hours
Dear Customer,
On Monday, April 16, we sent you an email regarding upcoming changes to the SoftLayer CDN platform. If you haven’t had a chance to review this email, please be aware of the following changes.
SoftLayer recently partnered with a new CDN provider. This new relationship will provide improved performance and extend the exceptional level of service that you have come to expect from SoftLayer.
This will not change your current CDN services. However, due to certain characteristics of your account, we cannot move your content with our automated tools and must ask you to migrate your data.
We’ve created an account for you with our new provider. You can access it through the Customer Portal just as you do now. For instructions on how to move your account, read this article. (http://knowledgelayer.softlayer.com/questions/565/CDN+Migration+to+new+hosting+platform+Mar-2012)
You will need to move your data from the old account to the new within 60 days. Beginning Friday, June 22 , any data left in the old account will be no longer accessible.
We know that a change like this can cause some concerns. We are confident that you will appreciate the advantages this transition will bring, but if you have any questions or would like to speak with us, please call 866.398.7638 or update this ticket.
We greatly appreciate your business, and look forward to continuing to help you do the most with your technology.
Sincerely,
SoftLayer Support Team
CDN Maintenance Window – 05:00:00 GMT+00:00
This notification should be open for the two from its creation date. I will close this one on 4/30.
Thank you.
Chong
Legacy Network Maintenance – car03.dllstx6 Reboot [4902050] – Legacy Planet DAL06 – 05/04/2012 – 05:00:00 GMT+00:00
Legacy Network Maintenance – car03.dllstx6 Reboot [4902050] [05/04/2012]
Date: Friday, May 4, 2012 (05/04/2012)
Start Time: 12:00 AM CDT
End Time: 02:00 AM CDT
Services affected: Network Connectivity
Location: Legacy Planet DAL06
Duration: 2 hours
Change Activity Details: Network Engineers will be augmenting the uplinks on Legacy Planet router car03.dllstx6 to add to the bandwidth capacity. This type of work will require a hardware upgrade and subsequent reboot.
Impact Statement: This will result in a network outage for all servers downstream of this device. The network outage is expected to be 30 minutes.
CDN Maintenance Window – None – 04/09/2012 – 05:00:00 GMT+00:00
CDN Maintenance Window [04/09/2012]
Date: Monday, April 9, 2012 (04/09/2012)
Start Time: 12:00 AM CDT
End Time: 12:00 AM CDT
Services affected: CDN
Location: None
Duration: 1272 hours
Dear Customer,
On Monday, April 9, we sent you an email regarding upcoming changes to the SoftLayer CDN platform. If you haven’t had a chance to review this email, please be aware of the following changes.
SoftLayer recently partnered with a new CDN provider. This new relationship will provide improved performance and extend the exceptional level of service that you have come to expect from SoftLayer.
This will not change your current CDN services. However, due to certain characteristics of your account, we cannot move your content with our automated tools and must ask you to migrate your data.
We’ve created an account for you with our new provider. You can access it through the Customer Portal just as you do now. For instructions on how to move your account, read this article. (http://knowledgelayer.softlayer.com/questions/565/CDN+Migration+to+new+hosting+platform+Mar-2012)
You will need to move your data from the old account to the new within 60 days. Beginning Friday, June 1, any data left in the old account will be no longer accessible.
We know that a change like this can cause some concerns. We are confident that you will appreciate the advantages this transition will bring, but if you have any questions or would like to speak with us, please call 866.398.7638 or update this ticket.
We greatly appreciate your business, and look forward to continuing to help you do the most with your technology.
Sincerely,
SoftLayer Support Team
Scheduled Maintenance – Legacy Planet Dallas Dark Fiber Provider Circuit Migration [4793287] – DAL02 and DAL06 – 04/10/2012 – 05:00:00 GMT+00:00
Scheduled Maintenance – Legacy Planet Dallas Dark Fiber Provider Circuit Migration [4793287] [04/10/2012]
Date: Tuesday, April 10, 2012 (04/10/2012)
Start Time: 12:00 AM CDT
End Time: 06:00 AM CDT
Services affected: Network Connectivity for Legacy Planet DAL02 and DAL06 Datacenters
Location: DAL02 and DAL06
Duration: 6 hours
Change Activity Details:
Our dark fiber circuit provider for the Legacy Planet DAL02 & DAL06 uplinks to the DAL03 network PoP is performing migration work, which involves moving all of the physical links between these facilities to alternate fiber paths.
Impact Statement:
These moves are planned in such a way as to minimize any risk of service impact for customer servers in the Legacy Planet DAL02 & DAL06 facilities, by only moving inactive members of the redundant fiber system. However there is a remote possibly that all links between DAL03 and DAL02/DAL06 could be lost during this window, e.g. if the redundancy switchover does not complete successfully. In the unlikely event that this may happen, all customer servers in DAL02/DAL06 will experience a brief disruption of Internet connectivity until the redundant dark fiber path is restored.
CDN Maintenance Window – None – 04/02/2012 – 05:00:00 GMT+00:00
CDN Maintenance Window [04/02/2012]
Date: Monday, April 2, 2012 (04/02/2012)
Start Time: 12:00 AM CDT
End Time: 02:00 AM CDT
Services affected: CDN
Location: None
Duration: 2 hours
Hello,
There will be a scheduled maintenance window for CDN on Monday, April 2 from 00:00 AM to 02:00 AM CDT. This maintenance should have no effect on your SoftLayer environment or processes, and no action is needed on your end.
If you have questions, contact the SoftLayer Support Team by replying to this ticket or calling 866.398.7638.
CDN Maintenance Window Moved – 05:00:00 GMT+00:00
Hello, the scheduled maintenance window for CDN on Monday, March 26 from 00:00 AM to 02:00 AM has been moved to Monday, April 2 from 00:00 AM to 02:00 AM. This maintenance should have no effect on your SoftLayer environment or processes, and no action is needed on your end.
If you have questions, contact the SoftLayer Support Team by replying to this ticket or calling 866.398.7638.
DAL07 — Emergency Maintenance — [Maintenance ID 473857] — FCS111b.SR01.DAL07 – DAL07 – 03/21/2012 – 05:01:00 GMT+00:00
DAL07 — Emergency Maintenance — [Maintenance ID 473857] — FCS111b.SR01.DAL07 [03/21/2012]
Date: Wednesday, March 21, 2012 (03/21/2012)
Start Time: 12:01 AM CDT
End Time: 04:01 AM CDT
Services affected: Public Network Connectivity
Location: DAL07
Duration: 4 hours
===================================================
Network Engineers have identified an issue on the rack-level switch, fcs111b.sr01.dal07, which provides public network connectivity for your server(s). To prevent an unplanned outage resulting in significant downtime, Engineers will be replacing fcs111b.sr01.dal07 during an Emergency maintenance window.
During this maintenance, customer servers will not have redundant access on the public network. Private connectivity will NOT be effected by this maintenance (iSCSI, DNS, NAS, etc). While the maintenance window is set for 4 hours, we expect no downtime for customer servers.
Again, NO downtime is expected on the private network.
===================================================
If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a new ticket in the customer portal referencing this ticket. This ticket is not being tracked by personnel and will be only used to update status of this maintenance.
We appreciate your patience during this work and welcome any feedback.
Thank you,
Network Engineering
DAL07 — Emergency Maintenance — [Maintenance ID 473857] — FCS111b.SR01.DAL07 – DAL07 – 03/20/2012 – 06:00:00 GMT+00:00
DAL07 — Emergency Maintenance — [Maintenance ID 473857] — FCS111b.SR01.DAL07 [03/20/2012]
Date: Tuesday, March 20, 2012 (03/20/2012)
Start Time: 01:00 AM CDT
End Time: 04:00 AM CDT
Services affected: Public Network Connectivity
Location: DAL07
Duration: 3 hours
===================================================
Network Engineers have identified an issue on the rack-level switch, fcs111b.sr01.dal07, which provides public network connectivity for your server(s). To prevent an unplanned outage resulting in significant downtime, Engineers will be replacing fcs111b.sr01.dal07 during an Emergency maintenance window.
During this maintenance, customer servers will not have redundant access on the public network. Private connectivity will NOT be effected by this maintenance (iSCSI, DNS, NAS, etc). While the maintenance window is set for 4 hours, we expect no downtime for customer servers.
Again, NO downtime is expected on the private network.
===================================================
If you have any problems after this time frame with regard to connectivity, or if you have any questions regarding the maintenance at any point, please open a new ticket in the customer portal referencing this ticket. This ticket is not being tracked by personnel and will be only used to update status of this maintenance.
We appreciate your patience during this work and welcome any feedback.
Thank you,
Network Engineering
