CloudFail.net

At approximately 1:15 PM CT, the Rackspace Cloud engineers identified an issue on PHP 5-25 in our DFW data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE: As of 2:05 PM CT, our Engineers made configuration changes to mitigate the effects of the issue. The issue is now resolved. Services are back to online status.

We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Tuesday, February 7th, 2012

8:05pm (EST): The network maintenance in the Dallas, TX facility has been completed at this time.

Monday, February 6th, 2012

1:18pm (EST): Network maintenance will be performed in Dallas on Tuesday, February 7th between 7:00pm and 8:00pm (EST). We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.

At approximately 1:15 PM CT, the Rackspace Cloud Operations team identified a network traffic issue within DFW1-2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency in their connectivity. Our Operations team is actively working to resolve the issue.

UPDATE: As of 2:45 PM CT, our engineers and technicians are working to correct this issue.

UPDATE: As of 2:55 PM CT, our engineers seem to have corrected the issue, we will continue monitoring the system.

UPDATE: As of 3:55 PM CT, our engineers are still seeing some sites as intermittently being affected. We will continue to monitor and work on this issue.

UPDATE: As of 5:45 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: As of 6:35 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: As of 7:45 PM CT, our engineers and technicians are still working to correct this issue.

UPDATE: AS of 8:00 PM CT, our engineers have resolved the issue. We apologize for any issues during this time.

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.