Archive for 8th February 2010

RESOLVED – Network issue in Atlanta

10:54pm (EST): The network issues affecting the Atlanta facility appear to be resolved at this time.

9:54pm (EST): This looks to be upstream from us, with small amounts of packet loss within the level3 network. We’ll keep an eye on this, however most Linodes will not notice any loss and we expect this to be completely resolved shortly.

9:14pm (EST): We are looking into a network issue in the Atlanta facility. Linodes are still running and there is no reason to issue reboots at this time.

Service is operating normally: SSL Connection Issues

The certificates have been updated. All SSL connections are now operating normally.

Informational message: SSL Connection Issues

A subset of SSL connections are failing due to an incorrect certificate. We are working on a fix.

Cloud Servers | Control Panel Usage Report | Online

As of 5:35 PM CST, The Rackspace Cloud engineers are seeing degraded performance
with our control panel and some customers experiencing issues pulling Cloud Server usage data. We are currently investigating the issue and will update the status
post accordingly.

UPDATE: As of 5:47 PM CST, The Rackspace Cloud engineers have corrected the cloud server usage reporting in our control panel.  We apologize for this inconvenience.

STL-A Networking Issues

UPDATE 6:02PM CST: The networking issues in our STL-A data center should be completely resolved at this time.

If you continue to experience any connectivity issues to your slice, please shoot us an email at support@slicehost.com or visit us in SliceChat.

UPDATE 5:52PM CST: We have identified the issue and are currently working to resolve it at this time. Please be aware that not all slices in STL-A are affected, but we do have several recent reports of customers continuing to experience connectivity issues to their slice.

UPDATE 5:20PM CST: We are still experiencing network issues in our STL-A data center and continue to work as fast as possible to restore connectivity. We will update you further when we have additional information to provide.

We are currently investigating a possible network issue in our STL-A data center.

Please note that during this time, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly.

Investigation Complete – Issue Resolved

2010-02-08T15:05:41Z
2010-02-08T15:05:41Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Cloud Sites – WC1.DFW1 | CRON Online

As of 11:35 AM CST, the Rackspace Cloud Systems engineers have temporarily
disabled CRON in our WC1.DFW1 data center.  Any CRON jobs you
may have scheduled will not run.  As soon as our System Engineers have
applied the corrective actions being worked on now we will re-enable
and update this post.  Currently, there is no ETA on when this will be
corrected but we’re working diligently to resolve. Please check this post for any news and updates.

UPDATE: As of 4:08 pm CST, CRON has been re-enabled on WC1.DFW1.  Thank
you for your patience.  If you have any further questions, please do
not hesitate to contact a member of our support team.

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