February 19, 2010, 3:18 pm
The Rackspace Cloud’s system engineering team will be performing emergency maintenance to our WC1 storage infrastructure in our Dallas / Fort Worth, TX (DFW) data center this weekend. Â The maintenance is scheduled to last one and a half hours, beginning on the morning of February 21 at 12:00 AM CST and ending at 01:30 AM CST. Â While connectivity during this window will be intermittent, some sites may be offline for as long as 1 hour. Â As always, we will do everything we can to keep the interruptions to an absolute minimum.
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In working directly with our storage array vendor, Rackspace Cloud engineers have determined that a hardware configuration change must be implemented as soon as possible to ensure consistent system stability. This configuration change will require a hard reset of the WC1 storage array.
We apologize for the short notice of this maintenance. Â It is critical, however, that the work be completed in as timely of a manner as possible to ensure continued stability. Â This maintenance activity is a direct result of our in-depth infrastructure review that we have completed on our WC1 storage cluster.
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If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
February 19, 2010, 1:53 pm
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As some of you may know, we had several recent issues with the network in our STL-A datacenter. This maintenance will prevent those network issues from reoccurring. On February 27, from 06:00 to 10:00 UTC, we will be performing a maintenance to upgrade the network. During the maintenance window customers may experience intermittent packet loss and dropped connections as we make changes to the network. Slicehost engineers will be onsite, and we will keep the impact as minimal as possible.
Please note that during this maintenance, Slices in STL-A may not show up in the SliceManager. However, your slices have not gone anywhere and it is simply an issue of them not being displayed correctly. They will display correctly in the SliceManager when the maintenance has been completed.
If you have any questions please get in touch with our support by visiting SliceChat or via email at supp...@slicehost.com. Thank you for your patience and understanding.
DATE: February 27, 2010
TIME: 06:00-10:00 UTC
IMPACT: Intermittent network interruptions