Archive for 22nd February 2010

EY05 Node 16 Outage

Node 16 on the EY05 Cluster has been rebooted and restored to full functionality. All slices on ey05 node 16 are running and operating properly. If you have questions or find a residual issue please file a ticket in our support desk. Thank you.

EY05 Node 16 Down

Node 16 on EY05 has become unresponsive. We are currently looking into the issue and rebooting the node. More updates to follow…

Investigation Complete – Issue Resolved

2010-02-22T20:26:11Z
2010-02-22T20:26:11Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Investigation Complete – Issue Resolved

2010-02-22T20:33:34Z
2010-02-22T20:33:34Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Cloud Sites – WC2.DFW1 | CRON Online

As of 11:50 AM CST, The Rackspace Cloud system engineers have temporarily disabled CRON in our WC2.DFW1 data center.  We’re working diligently to resolve some performance issues on this Cloud Sites node in order to re-enable.

UPDATE: As of 5:23PM CST, Rackspace Cloud system engineers have
re-enabled CRON.  If you have any other issues, please do not hesitate
to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

Issue at 10:00 AM CST (16:00 GMT)

Users experienced issues accessing Highrise for approximately 15 minutes.

Investigation Complete – Issue Resolved

2010-02-22T08:53:34Z
2010-02-22T08:53:34Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Investigation Complete – Issue Resolved

2010-02-22T07:28:34Z
2010-02-22T07:28:34Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Investigation Complete – Issue Resolved

2010-02-22T05:38:41Z
2010-02-22T05:38:41Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Investigation Complete – Issue Resolved

2010-02-22T05:20:41Z
2010-02-22T05:20:41Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.
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