Archive for 25th February 2010

Cloud Sites – DFW 2 | ASP ASP1-5.WC2 | Online


As of 3:45 PM CST, the Rackspace Cloud system engineers have detected an issue that’s causing degraded performance on ASP Cluster asp1-5.wc2 in our DFW2 Cloud Sites Data Center.  This is an isolated issue impacting this single node only.  We will update this post as the status changes.

UPDATE: As of 3:57 PM CST, engineers have corrected the issue
affecting ASP1-5 in wc2.  If you are experiencing any further issues, please
contact a member of our support staff.  Thank you.

Investigation Complete – Issue Resolved

2010-02-25T13:10:41Z
2010-02-25T13:10:41Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Packet Loss in STL-A and STL-B

UPDATE @ 2:57 PM CST – Packet loss issues have been cleared up. If you’re still seeing issues please swing by https://chat.slicehost.com or email us by selecting Help -> Contact Slicehost Support in the SliceManager.

Some customers are experiencing packet loss to both STL-A and STL-B. We are investigating these issues and will update further once we have determined the source of the trouble.

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