Archive for 28th February 2010

Some users experiencing frozen timelines

Some users are experiencing no new updates to their timeline. We are aware of the issue and investigating.

Update (2/28 1:00p): We have pinpointed and resolved the issue.

DFW/ WC2 status: Online

As of 11:15 AM CST, the Rackspace Cloud system engineers have detected
an issue that’s causing degraded performance in our DFW Data center.  Our team is actively working to resolve the issue, any updates we have on this issue will be posted here.

If you have any further questions, please contact a member of our
support team by visiting us in live-chat or by calling 1.877.934.0407
or INTL +1.210.581.0407.

Update: As of 11:53 am CST, the Rackspace Cloud system engineers have resolved the issue and normal functionality has been returned to the DFW Datacenter.

CloudFiles Emergency Maintenance [RESOLVED]

[14:42 UTC] CloudFiles is currently performing emergency maintenance. During this period some JungleDisk customers will be in read only mode while the problem is investigated and corrected. We apologize for any inconvenience, and we will have an update for you soon.

[15:43 UTC] The issue has been discovered and we are currently working on correcting the issue. The maintenance should take approximately 4 hours and will conclude are 19:43 UTC. We will keep you up to date on our progress.

[17:51 UTC] The emergency maintenance has concluded, and all JungleDisk customers are currently read/write once more. Thank you for your patience.

Investigation Complete – Issue Resolved

2010-02-28T03:16:02Z
2010-02-28T03:16:02Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.
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