CloudFail.net

As of 3:45 PM CST, the Rackspace Cloud system engineers have detected an issue that’s causing degraded performance on ASP Cluster asp1-5.wc2 in our DFW2 Cloud Sites Data Center.  This is an isolated issue impacting this single node only.  We will update this post as the status changes.

UPDATE: As of 3:57 PM CST, engineers have corrected the issue
affecting ASP1-5 in wc2.  If you are experiencing any further issues, please
contact a member of our support staff.  Thank you.

UPDATE @ 2:57 PM CST – Packet loss issues have been cleared up. If you’re still seeing issues please swing by https://chat.slicehost.com or email us by selecting Help -> Contact Slicehost Support in the SliceManager.

Some customers are experiencing packet loss to both STL-A and STL-B. We are investigating these issues and will update further once we have determined the source of the trouble.

Rackspace Cloud Engineers are performing a priority maintenance on MSSQL clusters mssql0802 and mssql0811 in our San Antonio (SAT) data center between 6:15pm CST and 6:30pm CST. During the maintenance window some SQL queries utilizing this sql cluster will be unavailable. There may be a period of up to 10 minutes in which databases will be unavailable. We expect this maintenance to last no longer than the time listed. We apologize for the inconvenience, but we need to complete this work in a timely manner. Please note that no other technologies will be effected by this maintenance.

UPDATE: As of 6:30pm CST the priority maintenance is complete.If you have any
other issues, please do not hesitate
to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

Rackspace Cloud Engineers will be completing a priority maintenance on MySQL servers in both our San Antonio (SAT) and Dallas Fort Worth (DFW) data centers between 6:00pm – 6:30pm CST. During the maintenance window, some clients may see brief
connectivity issues.  We expect this maintenance to have very minimal
impact. We will work to complete this maintenance within the allotted maintenance window and apologize for any interruption you may see.

UPDATE: As of 6:15pm CST the priority maintenance has been completed. If you have any
other issues, please do not hesitate
to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

Over the past few days, we’ve seen an increase in phishing attempts and are working on resetting passwords for accounts that were affected. While we’ve updated about these attacks via both @safety and @spam, we felt that it was important to post a more complete alert. If you receive a DM or see a message with a phrase like “This you??” or “LOL is this you” followed by a link, please do not click through; there’s a phishing site on the other side. While simply receiving this message does not mean your account is compromised, if you do click through and enter your username and password, you’ll want to change your password. If you’ve received this type of spam from a friend, you may want to alert them to change their password. You can read more information about keeping your account safe here: http://bit.ly/SecureMyAccount.

Requests to download batch results are no longer delayed. The service is operating normally.

We have identified the issue causing the processing delays and are working to resolve the issue.

As of 11:05 AM CST, The Rackspace Cloud system engineers have
temporarily disabled CRON in our WC2.DFW1 data center.  We’re working
diligently to resolve some performance issues on this Cloud Sites node
in order to re-enable.

UPDATE: As of 5:21PM CST, Rackspace Cloud system engineers have
re-enabled CRON.  If you have any other issues, please do not hesitate
to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.