Archive for 1st March 2010

Investigation Complete – Issue Resolved

2010-03-01T22:03:27Z
2010-03-01T22:03:27Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Cloud Sites | SAT | MySQL5-20.wc1 & MySQL50-23.wc1 | March 2, 3:00 – 6:00am CST

On March 2nd from 03:00am – 06:00am CST, The Rackspace Cloud system administrators will be
performing priority maintenance on two of our MySQL database clusters in
our SAT data center.

During the
maintenance window some SQL queries utilizing these clusters will be in a
read locked state (INSERT, UPDATE, DELETE, ALTER queries will be
ignored) for the duration of the maintenance.  There may be a period of
up to 10 minutes in which databases will be unavailable.



We
expect this maintenance to last no longer than the time listed.  We
apologize for the inconvenience, but we need to complete this work in a
timely manner.  Please note that no other technologies will be effected
by this maintenance.

UPDATE: Cloud Engineers have rolled back maintenance changes and the servers are back online.

Brief interruption of service on EY04 – Resolved

We believe the issue has been fully resolved. Our engineers have been investigating some intermittent issues that have arisen on ey04. Most customers were not affected. If you’ve experienced any issues with your environment in the past 30 minutes please let us known via our ticketing system or IRC

Investigation Complete – Issue Resolved

2010-03-01T13:20:41Z
2010-03-01T13:20:41Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Cloud Sites | Control Panel Maintenance | March 2nd 10:00 PM – 11:00 PM CST | Completed

The Rackspace Cloud’s system engineering team will be performing control
panel maintenance on Tuesday, March 2nd, 2010 from 10:00 PM to
11:00 PM CST.  During this maintenance the control panel will be temporarily offline.  We expect this maintenance
to be completed within this time window and as always work to keep
maintenance down to a minimum. 

UPDATE:  As of 10:41 pm CST, Our Rackspace Cloud Engineers have completed the maintenance and everything should be back online.

If you have any issues, please do not hesitate to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

Brief interruption of service on EY04

We experienced a brief interruption of service for some customers on EY04. We are continuing to investigate the cause.

Issue at 10:08 AM CST (16:08 GMT)

Highrise search was down for about 15 minutes this morning. We’re sorry for the trouble.

RESOLVED – Network issues affecting some Linodes in Newark

8:42am (EST): Network issues in Newark should be resolved at this time.

8:24am (EST): We are currently investigating network issues in the Newark, NJ facility.  There is no reason to issue reboots and we will post an update shortly.

Gateway Push Complete

Gateway changes for EY05 and EY07 completed without incident.

Gateway changes for EY05 and EY07

Now underway.

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