Archive for 2nd March 2010

Level3 Connectivity

[11:40 PM EST] We are working with our network provider level 3 to solve a routing issue that has caused some packet loss for traffic going through this route.

Update: 11:59 PM EST Issue has been solved, we’re back to optimal level3 performance.

CloudFiles Routine Maintenance 3/3/10 8PM CST [COMPLETED]

CloudFiles will be performing a routine maintenance on March 3rd 2010 at 8pm CST. During this maintenance window some JungleDisk customers will be read only, and the maintenance is should conclude around 9PM CST. Thank you for your understanding.

[UPDATE 8:00 PM CST] CloudFiles maintenance is currently underway, we will update this post once the maintenance has been completed.

[UPDATE 8:27 PM CST] Maintenance has completed successfully and all Jungle Disk customers are currently read write. Thank you for you patience.

Investigation Complete – Issue Resolved

2010-03-02T13:42:27Z
2010-03-02T13:42:27Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Cloud Sites – WC2.DFW1 | ASP1-5 | Online

As of 9:35 AM CST, The Rackspace Cloud engineers have detected an issue causing degraded performance in our ASP1-5 cluster in our WC2.DFW1 Cloud Sites data center.  This is an isolated issue affecting only sites on this single node.  Sites on this node will load slowly or not at all.  We will continue to report status updates as they become available.  If you have any issues, please do not hesitate to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

UPDATE: As of 9:43 AM CST, service has been restored to our ASP1-5 cluster.  Thank you for your patience as we worked to correct the issue.  If you have any other concerns, please visit with a member of our support staff.

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