Archive for 14th March 2010

Cloud Sites | DFW and SAT | MSSQL Maintenance | March 17 02:00 am to 03:00 am CST | Completed

Rackspace Cloud system administrators will be performing a routine scheduled
maintenance on Wednesday March 17, 2010 from 02:00 am to 03:00 am CST. This
maintenance will be conducted on the MSSQL clusters listed below in our
DFW (Dallas Fort Worth) and SAT (San Antonio) data centers.

During the maintenance window, connections to the affected databases servers may experience service interruption while the service is restarted.

         SAT


MSSQL0802\inst2

MSSQL0808.wc1\inst2
MSSQL0812.wc1\Inst2





         DFW

MSSQL0804.wc1\inst2
MSSQL0810.wc1\inst2
MSSQL0806.wc2\inst2
MSSQL0814.wc2\Inst2

Update 3 am CST: Rackspace Cloud administrators have completed the scheduled maintenance.

Update 2 am CST: Rackspace Cloud administrators have begun the scheduled maintenance.

We expect this maintenance to last no longer than the time listed. We
apologize for the inconvenience, but we need to complete this work in a
timely manner. Please note that no other technologies will be effected
by this maintenance. If you have any further questions, please contact a
member of our
support team by visiting us in live-chat or by calling 1.877.934.0407
or INTL +1.210.581.0407.

Investigation Complete – Issue Resolved

2010-03-14T22:42:51Z
2010-03-14T22:42:51Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Investigation Complete – Issue Resolved

2010-03-14T06:17:21Z
2010-03-14T06:17:21Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Issue at 04:29 AM CST (09:29 GMT)

Basecamp was down for approximately 20 minutes due to a database issue.

Some users experiencing frozen timelines

We’re aware that some users are experiencing frozen timelines and are working to address the issue.

Update (3/14 10:25 AM): We’ve located and resolved the issue.

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