Archive for 19th March 2010

Cloud Sites – WC1.SAT1 | MySQL 50-59 | Online

At approximately 7:45 PM CST, The Rackspace Cloud engineers identified an issue on MySQL cluster 50-59 in our SAT1 data center. During this time, this cluster’s performance was degraded.

UPDATE:  At approximately 7:56pm CST, the issue has been resolved, and performance has been restored.

If you have any further questions, please contact a member of our
support team by visiting us in live-chat or by calling 1.877.934.0407
or INTL +1.210.581.0407.

Issue at 01:30 PM CST (18:30 GMT)

Highrise was slow for about 5 minutes due to some database issues.

Cloud Sites | MySQL 50-43 | Online

At approximately 11:15 AM CST, The Rackspace Cloud engineers identified an issue on MySQL cluster 50-43 in our DFW data center. During this time, this cluster’s performance was degraded.

UPDATE:  As of 11:22 AM CST, the issue has been resolved, and performance has been restored.

If you have any further questions, please contact a member of our
support team by visiting us in live-chat or by calling 1.877.934.0407
or INTL +1.210.581.0407.

Investigation Complete – Issue Resolved

2010-03-19T08:35:21Z
2010-03-19T08:35:21Z
Online
We have determined that this spike did not affect the performance or uptime of applications. If you feel we have incorrectly diagnosed this issue please inform us by posting in our developer forum.

Issue at 02:40 AM CST (07:40 GMT)

Basecamp was intermittently down for some users this morning. We have fixed the problem and apologize for the trouble.

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