Archive for 26th March 2010

Update on Missing tweets from Profile page issue

Some users are noticing that after they tweet, the update does not appear or on their profile pages. However, in these cases, the tweet is still being delivered to followers.

We are working on this problem.

Update Sat Mar 27 04:29:16 UTC 2010 (9:29PM PDT)

We’ve found and fixed the root cause of the problem. We expect profile pages will catch up over the weekend.

Live Chat | Maintenance | March 28th 12:50 AM – 01:20 AM CDT | Online

The Rackspace Cloud Live Chat will be
unavailable due to a system maintenance on March 28th 2010 from 12:50 AM
to 1:20 AM CDT. We will work to complete this maintenance as quickly
as possible and apologize for the inconvenience. Our support team will
still be available through our 24 hour phone support during this time.

UPDATE: 01:07 AM CDT Maintenance is complete on our chat services. If
you have any further questions, please contact a member of our
support team by calling  us at 1.877.934.0407
or INTL +1.210.581.0407.

Cloud Sites – Live Chat | Maintenance | March 28th 12:50 AM – 01:20 AM CDT | Online

The Rackspace Cloud Live Chat will be
unavailable due to a system maintenance on Sunday March 28th 2010 from 12:50 AM
to 1:20 AM CDT. We will work to complete this maintenance as quickly
as possible and apologize for the inconvenience. Our support team will
still be available through our 24 hour phone support during this time.

UPDATE: 01:07 AM CDT Maintenance is complete on our chat services. If
you have any further questions, please contact a member of our
support team by calling  us at 1.877.934.0407
or INTL +1.210.581.0407.

Cloud Files/Sites/Servers Control Panel | Not Accessible

At Approximately 2:35pm CST, the Control Panel for Rackspace Cloud Sites, Servers and Cloud Files became inaccessible.  Rackspace Cloud Engineers are currently investigating the issue, and further updates will be posted as they become available. 

If
you have any issues, please do not hesitate to contact a
member of our support team via live-chat or at the following
telephone numbers: 24-hour toll free 1.877.934.0407 and INTL
+1.210.581.0407.

Issue at 03:40 PM CST (20:40 GMT)

Highrise and Campfire were intermittently down for 5 minutes due to server misconfiguration.

RPM Ruby Agent Updated

We’ve released an update to the RPM with bugfixes, including a problem that was affecting merb users.
The update is version 2.10.8.  This is basically the 2.10.7 branch that was in our github project, with a bump in the version number.  We never pushed a gem with the version of 2.10.7.
From the change log:

Fix bug in [...]

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