Service updates for popular cloud hosts.
Archive for August 2010
Our site is having a problem and we are investigating. Update [7:54pm]: Looks like things are recovering. Update [8:15PM] The issue was traced to a faulty piece of equipment, it is being replaced now. The site was unavailable for about 5 minutes. We apologize for any inconvenience. Filed under: Service Updates
We’re currently receiving some abnormal traffic patterns at our Seattle location. To avoid any potential interruption of services, we’ve withdrawn our resolver anycast announcement from the site. All users will automatically be re-routed to the closest alternate site.
Additionally, users routed to our Seattle or Los Angeles location may have experienced typo-correction services being temporarily disabled from Thu Aug 26 10:00 UTC to Thu Aug 26: 21:00 UTC. All services have been re-enabled at both locations.
UPDATE: Seattle has been re-enabled and is now serving DNS traffic again.
Amazon RDS instance metrics are no longer delayed. The service is operating normally.
The service is operating normally. All current Amazon CloudWatch metrics are available, and delayed metrics are being backfilled. All impacted Auto Scaling triggers are now functioning normally.
We have identified the issue with CloudWatch metrics and are working on a fix. Auto Scaling triggers are currently impacted.
Amazon RDS users may see delayed metrics regarding their RDS instances until the Amazon CloudWatch issue is resolved.
Amazon RDS users may see delayed metrics regarding their RDS instances until the Amazon CloudWatch issue is resolved.
We are investigating delays for some Amazon CloudWatch metrics in the US-EAST-1 Region.
Update: As of 1:50 PM CDT our Cloud Sites and Servers Control Panel, including API access, is back online. The control panel degradation issue is fully resolved.
Thank you for your understanding during this incident. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
At approximately 12:50 PM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.
UPDATE: 1:50 PM CDT, complete functionality has been restored to the Control Panel, we greatly apologize for the issues presented.
Thank you for your patience and understanding during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
