Lon-I AMS-A ATL-A ATL-B
07:00 AM GMT – 15:00 AM GMT – We are going to update OnApp software on these clouds. Power action buttons might be temporarily disabled within this time.
This is done. Thank you for your patience.
Service Problems
For 35 minutes yesterday (Jan 31) between 4:25 and 5:00pm PST we experienced sporadic problems with our service. The problems effected everything — our Real User Monitoring beacon lost some data during that time; and while the collection tier handling application agent data was also impacted that is likely invisible to our customers because of [...]
Cloud Sites | PHP 5-21 ord1-1 | Online
At approximately 10:35 AM CT, the Rackspace Cloud engineers identified an issue on PHP 5-21 in our ORD data center. Currently, the cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.
UPDATE: As of 11:50 AM CT, Rackspace Engineers resolved the issue. Services are back to online status.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
London-F, London-H, SLC-E, SLC-F
07:00 AM GMT – 15:00 AM GMT – We are going to update OnApp software on these clouds. Power action buttons might be temporarily disabled within this time.
This is done. Thank you for your patience.
Slice Manager Issues
Update 12:54 am CST: Issues resolved
Some customers are reporting slowness and timeouts when trying to view their slices in https://manage.slicehost.com
We are working to restore full performance ASAP.
Cloud Sites | Critical Maintenance | DFW-WC2 | Tuesday, January 31st 2012 from 10:00 PM to 11:00 PM CST
On Tuesday, January 31st 2012 from 10:00 PM to 11:00 PM CST, Rackspace Cloud Sites will undergo a critical maintenance in our DFW-WC2 datacenter. Customers using Cloud Sites may experience brief service interruptions or site degradation until completion.
We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
Google App Engine System Status 2012-01-31 15:21:50
2012-01-31T17:07:33Z
2012-01-31T17:07:33Z
Online
Investigation Complete – This alert is hidden from users because the title is blank.
Google App Engine System Status 2012-01-31 15:21:49
2012-01-31T17:21:02Z
2012-01-31T17:21:02Z
Online
Investigation Complete – This alert is hidden from users because the title is blank.
Cloud Servers | Emergency Maintenance | DFW | Tuesday, January 31st, 2012 from 10:00 PM – 12:00 AM CST
On Tuesday, January 31st, 2012 from 10:00 PM – 12:00 AM CST, The Rackspace Cloud will conduct an Emergency Maintenance on our Cloud Servers infrastructure. We do not anticipate any impact to services including Cloud Servers, the Cloud Servers Control Panel and the Cloud Servers API.
If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
Cloud Sites | Control Panel Provisioning | Online
At approximately 12:50 PM CST, Rackspace Cloud Engineers identified an issue with our Control Panel provisioning new sites. New sites are currently seeing errors in the Control Panel. Our Engineers are diligently working on the issue.
Update: As of about 1:20 PM CT, Cloud Engineers have resolved the issue and sites are creating properly.
Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407