Service updates for popular cloud hosts.
Posts tagged ‘Blogger’
We’re currently working through multiple issues which are affecting the reliability of our comment system. We’ll update this post as soon as we have more information to share.
Update: This has been resolved.
Post Mortem for Blogger Service Interruption June 7
By Eddie Kessler, Blogger Engineering Manager
As we recently committed to you, when serious service interruptions occur, we will provide you details about what went wrong and what we’re doing to help prevent similar problems in the future.
From about 12:30 AM PST on Monday, June 7 until about 12:30 PM, a significant subset of Blogger users, mostly in the US Midwest, were unable to post to their blogs. No data was lost and blogspot was largely unaffected, so your blog’s readers weren’t impacted.
We posted the issue on the Blogger Status blog, and we made a brief status update on our Twitter account as well. Meanwhile, we kept a close eye on the reports coming through our help forum and Twitter stream.
The problem was caused by human error. One of our datacenters inadvertently had the wrong server configuration when we performed our regular service update. Once we figured this out, we corrected the problem quickly.
We are in the process of adding additional monitoring that will prevent this kind of outage from recurring.
We are truly sorry for any inconveniences this might have caused you. In the meantime, we will try harder to make Blogger a more reliable service.
We’re aware of isolated access issues in certain regions within the US. We’re investigating this now and will follow-up as soon as we have more information to share
Thanks for your patience in the meantime.
Update, 12:30 PST: This is now fixed.
Our image backend is experiencing problems which may affect the display and/or uploading of photos. We are working to resolve this and will update this post when we have more information.
More info can be found here in the Picasa Help Forum.
Update, 3/29 2:00PST: This is resolved. Thanks for your patience.
The Following feature will be read-only for planned maintenance for about two hours starting Monday (1/25) at 2:00PM PDT. Any new Followers or other Friend Connect changes may not save during this time.
Users are experiencing problems playing videos in Blogger blogs. We are investigating and will send an update when fixed.
Image uploads will be unavailable Monday (11/23) at 4:00PM PDT for about 30 minutes for maintenance.
Update: This is now complete. Thanks for your patience.
Postmortem on recent issues affecting users in Europe
What happened
Beginning at approximately 2:30am (PDT) Saturday, October 31, a DNS configuration issue in a new datacenter in Europe caused requests to blogger.com and *.blogspot.com to be sent to an invalid IP address. Affected users throughout Europe were unable to connect to either Blogger or to blogs hosted by Blogger at blogspot.com for approximately 10 hours.
What we’re doing about it
1. Blogger’s systems engineers will proactively monitor and verify DNS settings during major system changes.
2. We have improved our automated monitoring so that on-call engineers will be paged earlier for DNS-related failures.
3. Checks in our DNS management system have been made to prevent the change that caused this to occur.
Eddie Kessler, Blogger Engineering Manager
RESOLVED: The issue affecting Blogger users in Europe has been resolved. There was a configuration problem in a new datacenter. We will provide a postmortem on Monday. Thanks to all who assisted us analyzing the problem.
We are receiving reports that some users cannot access Blogger in Europe. We are investigating.
