CloudFail.net

1:32am (EST): It appears the issue was a transient routing issue that has been resolved at this time. If you are still experiencing issues don't hesitate to open a support ticket from within the Linode Manager.

12:45am (EST): We are aware of a network issue upstream of the Newark datacenter that is degrading the connectivity to some Linodes. We are investigating and will post an update with more information shortly. There is no reason to issue reboot jobs at this time.

Ensuring the security of our platform is our top priority. We maintain a strong security policy and aim to communicate openly should it ever be compromised. Thus, we are posting to describe a recent incident affecting the Linode Manager.

Here are the facts:

This morning, an intruder accessed a web-based Linode customer service portal. Suspicious events prompted an immediate investigation and the compromised credentials used by this intruder were then restricted.  All activity via the web portal is logged, and an exhaustive audit has provided the following:

All activity by the intruder was limited to a total of eight customers, all of which had references to "bitcoin".  The intruder proceeded to compromise those Linode Manager accounts, with the apparent goal of finding and transferring any bitcoins.  Those customers affected have been notified.  If you have not received a notification then your account is unaffected.  Again, only eight accounts were affected.

The portal does not have access to credit card information or Linode Manager user passwords.  Only those eight accounts were viewed or manipulated — no other accounts were viewed or accessed.

Security is our number one priority and has been for over eight years. We depend on and value the trust our customers have placed in us. Now, more than ever, we remain committed to ensuring the safety and security of our customers' accounts, and will be reviewing our policies and procedures to prevent this from ever recurring.

Tuesday, February 28th, 2012

4:10pm (EST): Network maintenance will be performed in our Atlanta datacenter starting on Friday, March 2nd at 11:00pm and will last until March 3rd at 4:00am EST. We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.

5:44pm (EST): It appears the issue was a transient routing issue that has been resolved at this time. If you are still experiencing issues don't hesitate to open a support ticket from within the Linode Manager.

5:35pm (EST): We are aware of a network issue upstream of the Fremont dataceter that is degrading the connectivity to some Linodes. We are investigating and will post an update with more information shortly. There is no reason to issue reboot jobs at this time.

2:47pm (EST): Full networking connectivity should be restored at this time. If you are continuing to experience issues please open a support ticket from within the Linode Manager.

2:15pm (EST): We are aware of a network issue upstream of the Fremont dataceter that is affecting connectivity to some Linodes. We are investigating and will post an update with more information shortly. There is no reason to issue reboot jobs at this time.

Tuesday, February 28th, 2012

5:40pm (EST): The network maintenance in the London facility has been completed at this time.

Tuesday, February 21th, 2012

8:10am (EST): Network maintenance will be performed in our London datacenter on Tuesday, February 28th between 5:00pm and 6:00pm EST (10:00pm and 11:00pm GMT). We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.

Friday, February 17th, 2012

11:00am (EST): Annual UPS preventive maintenance will be performed in Newark on Saturday, March 3rd beginning at 8:00am (EST). We do not expect any interruptions in service during this maintenance. This maintenance is expected to take 4 to 6 hours.

Monday, February 13th, 2012

8:00am (EST): Network maintenance will be performed in Dallas on Tuesday, February 14th between 1:00am and 3:00am (EST). We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.

Tuesday, February 7th, 2012

2:30pm (EST): Network maintenance will be performed in Dallas on Wednesday, February 15th between 1:00am and 3:00am (EST). We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.

Tuesday, February 7th, 2012

8:05pm (EST): The network maintenance in the Dallas, TX facility has been completed at this time.

Monday, February 6th, 2012

1:18pm (EST): Network maintenance will be performed in Dallas on Tuesday, February 7th between 7:00pm and 8:00pm (EST). We do not expect any downtime during this maintenance, however a brief period of increased latency and/or packet loss may be observed.