September 16, 2010, 9:10 am
Our Data Center is having network problems. Availability of our site is affected, depending on the route. Update [8:30am]: We have reports that connectivity problems may be occurring more broadly on the internet Update [8:41am]: The situation appears to be improving Update [8:53am]: We are still seeing some flakiness although the problems are getting better [...]
September 9, 2010, 9:12 pm
a small subset of customers will be unable to access their data during this time Thanks Filed under: Service Updates
September 1, 2010, 10:10 pm
We are aware that our site is down. We restarted our master database and it’s having problems coming back up. Update [9:30pm]: Our DBA has resolved the problem and the master database is up. The site should be up too. Filed under: Service Updates
August 29, 2010, 6:22 am
We had a database crash at about 4:45 AM PDT. It took about 15 minutes to bring the DB back up and get things stablized. During that time some customers were unable to see or collect data. We apologize for any inconvenience. Filed under: Service Updates
August 26, 2010, 8:54 pm
Our site is having a problem and we are investigating. Update [7:54pm]: Looks like things are recovering. Update [8:15PM] The issue was traced to a faulty piece of equipment, it is being replaced now. The site was unavailable for about 5 minutes. We apologize for any inconvenience. Filed under: Service Updates
August 13, 2010, 11:44 pm
Things are taking a bit longer than expected, we anticipate another 30 minutes Filed under: Service Updates
August 13, 2010, 9:29 pm
RPM will be unavailable for approximately 1.5 hours starting at 9:00 Filed under: Service Updates
August 4, 2010, 4:30 pm
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http://support.newrelic.com/ and supp...@newrelic.com are back to fully functioning order so in the unusual case where something isn’t working right for you, feel free to contact our top-notch engineers for help. Filed under: Service Updates
August 4, 2010, 1:35 pm
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Tender (our support site provider) is not processing emails correctly, so if you’ve sent us an email at supp...@newrelic.com and aren’t seeing an answer, that’s why. Until Tender fixes the problem, you can reach us on IRC at freenode on #newrelic. Filed under: Service Updates
August 4, 2010, 12:01 pm
Unfortunately they seem to be with level3 and there is nothing we can do Filed under: Service Updates
