September 3, 2010, 12:13 pm
At approximately 1:00 PM CDT, the Rackspace Cloud engineers identified an issue on MySQL cluster 50-74 in our DFW data center. Currently, the cluster is running in a degraded state (customers will be experiencing latency issues). Our engineers are working on identifying and resolving the issue. We will be updating this post as more information is available.
Update: As of 1:30PM CDT, Rackspace Engineers had identified and resolved the issues with MySQL cluster 50-74 in the DFW data center.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
September 2, 2010, 3:52 pm
CloudFiles customers using the storage101.dfw1.clouddrive.com may experience brief disconnects while we perform maintenance on our system. We will update you as soon as maintenance has been completed.
[UPDATE 5:30 PM CDT] Maintenance has been completed successfully.
September 2, 2010, 12:33 pm
Earlier today, our Rackspace Cloud Engineers identified an issue that was causing email delays from a set of email relay servers. Our Engineers are diligently working to clear those emails out.
Update: As of 5:25 PM CDT, the queued mail from our relay servers have been cleared out. All email flow and delivery has resumed to normal.
Thank you for your patience and understanding during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
September 2, 2010, 12:32 pm
Earlier today, our Rackspace Cloud Engineers identified an issue that was causing email delays from a set of email relay servers. Our Engineers are diligently working to clear those emails out.
Update: As of 5:25 PM CDT, the queued mail from our relay servers have been cleared out. Mail flow and delivery has resumed to normal.
Thank you for your patience and understanding during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
September 2, 2010, 8:40 am
At approximately 9:25 AM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.
UPDATE: At 10:05 AM CDT, complete functionality has been restored to our Cloud Sites & Servers Control Panel.
Thank you for your patience during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
September 2, 2010, 8:40 am
At approximately 9:25 AM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.
UPDATE: At 10:05 AM CDT, complete functionality has been restored to our Cloud Sites & Servers Control Panel.
Thank you for your patience during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
August 31, 2010, 12:35 pm
At approximately 11:50 AM CDT, the Rackspace Cloud engineers identified an issue on PHP cluster 5-13 in our DFW data center. While the cluster was running in a degraded state (customers were experiencing latency issues), our Engineers were able to resolve the issue as of 12:50 PM CDT. We apologize for the delay in posting an update.
We really appreciate your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
August 30, 2010, 12:52 pm
At approximately 1:45 PM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.
UPDATE: 2:10 PM CDT, complete functionality has been restored to the Control Panel, we greatly apologize for the issues presented.
Thank you for your patience and understanding during this time. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
August 28, 2010, 5:54 pm
We are currently experiencing issues with the Limelight CDN and our engineers our currently working on the issue. We will keep you updated on the status of this issue.
[UPDATE 8:00 PM CDT] The issue has been isolated and resolved and CDN functionality is now normal.
August 25, 2010, 12:18 pm
At approximately 12:50 PM CDT, Rackspace Cloud Engineers identified an issue with our Control Panel and API. We are currently experiencing intermittent accessibility and some functionality may be degraded. Our engineers are working diligently to identify and resolve the issues.
Update: As of 1:50 PM CDT our Cloud Sites and Servers Control Panel, including API access, is back online. The control panel degradation issue is fully resolved.
Thank you for your understanding during this incident. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.
