September 3, 2010, 2:20 pm
On Tuesday, September 7th, from 08:00 UTC to 09:00 UTC (3:00AM – 4:00AM CDT), one of our network providers will be performing a maintenance at their St. Louis, Missouri location. The impact is expected to be minimal during the maintenance, but you may experience a brief period of intermittent connectivity to any slices located in our STL-A and STL-B data centers.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: September 7th, 2010
TIME: 08:00UTC – 09:00UTC (3:00AM – 4:00AM CDT)
IMPACT: There may be a brief period of intermittent connectivity to any slices located in our STL-A and STL-B data centers.
August 23, 2010, 1:35 pm
UPDATE (00:19AM CDT August 26th): We have fixed a residual problem that left a handful of customers unable to log into Slice Manager. All customers should be able to manage slices now. Hope into Support Chat at http://chat.slicehost.com/ if you experience any difficulties.
UPDATE (11:50PM CDT): The maintenance is now complete. Thanks so much for your patience with this.
UPDATE (11:00PM CDT): The maintenance window has been extended by one hour to 12:00AM CDT (UTC 0500). We sincerely apologize for the inconvenience.
Our engineers will be applying software updates to the Slicehost infrastructure on Wednesday, August 25th, from 10:00PM – 11:00PM CDT (03:00-04:00 UTC – August 26th). During this maintenance, access to the SliceManager and API will not be available for all customers. We do not anticipate any impact to your slices and all instances will remain online.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: August 25th, 2010
TIME: 10:00PM-11:00PM CDT (03:00-04:00 UTC – August 26th)
IMPACT: SliceManager/API will be unavailable during the maintenance.
August 13, 2010, 12:23 pm
UPDATE: This maintenance has been postponed and will be rescheduled.
Our engineers will be applying software updates to the Slicehost infrastructure on Tuesday, August 17th, from 5:00AM – 6:00AM CDT (10:00-11:00 UTC). During this maintenance, access to the SliceManager and API will not be available for all customers. We do not anticipate any impact to your slices and all instances will remain online.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: August 17th, 2010
TIME: 5:00AM-6:00AM CDT (10:00-11:00 UTC)
IMPACT: SliceManager/API will be unavailable during the maintenance.
August 9, 2010, 8:35 pm
We are receiving reports of packet loss from some Road Runner (Time Warner Cable) customers to Slices in STL-A and STL-B.
We are investigating the issue.
Update: 1:00 am – packet loss seems to have subsided, we’ll continue monitoring.
July 20, 2010, 9:48 am
UPDATE (11:00PM CDT): The Maintenance is Now Complete.
Slicehost engineers will be performing software updates to our infrastructure on Wednesday July 21st, 2010 from 10:00PM CDT to 11:00PM CDT (03:00-04:00 UTC – July 22nd). During this maintenance window, access to the SliceManager as well as the API will be unavailable. All existing slices will remain fully functional and online.
If you have any questions or concerns, please contact our support team at SliceChat or via email at support@slicehost.com.
DATE: July 22nd, 2010
TIME: 03:00UTC – 04:00UTC
IMPACT: SliceManager and API access will be unavailable for a brief period of time.
July 15, 2010, 6:56 pm
UPDATE (8:16 pm CDT): The connectivity issues appear to be resolved at this time.
We are currently investigating some connectivity issues affecting a small portion of DFW1.
We will post here as soon as we have more information.
June 29, 2010, 1:28 pm
UPDATE (11:57PM CDT / 04:57 UTC): The scheduled maintenance is now complete. The Slicemanager and API are now back online.
Slicehost Engineers will be performing maintenance to our slice infrastructure on Thursday, July 1st from 10:00PM – 12:00AM CDT (03:00-05:00 UTC – July 2nd). During this maintenance window, the SliceManager and the API will not be accessible. Your slices will remain online and continue operating as expected. We will work to complete the maintenance as quickly as possible and apologize for any inconvenience.
If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: July 1st, 2010
TIME: 10:00PM-12:00AM CDT (03:00-05:00 UTC – July 2nd)
IMPACT: SliceManager/API will be unavailable during the maintenance.
June 18, 2010, 10:33 am
UPDATE @01:35 CDT – Slice Manager is backup. Slices remained up and running throughout that 10-minute maintenance. Apologies for any inconvenience caused
UPDATE @01:24 CDT – Temporary downtime of Slice Manager expected. Slices will remain up and running throughout.
UPDATE (10:43PM CDT) – The scheduled maintenance is now complete.
Our engineers will be performing a maintenance on the Slicehost infrastructure on Monday, June 21st, from 10:00PM – 10:30PM CDT (03:00-03:30 UTC – June 22nd). During this maintenance access to the SliceManager and API will not be available for all customers. However, your slices will remain online and we do not anticipate any impact to your slices during this maintenance.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: June 21st, 2010
TIME: 10:00PM-10:30PM CDT (03:00-03:30 UTC – June 22nd)
IMPACT: SliceManager/API will be unavailable during the maintenance.
June 16, 2010, 3:02 pm
UPDATE (01:30AM CDT / 06:30AM UTC) – The scheduled maintenance is now complete. While the maintenance did run a little longer than we had anticipated, there appears to have been no customer impact.
UPDATE (01:05AM CDT / 06:05AM UTC) – The scheduled maintenance is still in progress – while we have run a little over the hour window we set aside for this, we do not expect any impact as a result.
On Thursday, June 24th, from 05:00 UTC to 06:00 UTC (June 24th, 12:00AM -1:00AM CDT), our network engineers will be performing a maintenance in our STL-B data center. The impact is expected to be minimal during the maintenance, but you may experience a brief period of intermittent connectivity to any slices located in this facility as the connection is reset.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: June 24th, 2010
TIME: 05:00UTC – 06:00UTC
IMPACT: There may be a very brief period of intermittent connectivity to any slices located in this data center as the connection resets.
June 9, 2010, 9:22 am
UPDATE (June 12th, 12:24AM) – The scheduled network maintenance is now complete. There was no customer impact during this maintenance.
On Saturday, June 12th, from 05:00 UTC to 06:00 UTC (June 12th, 12:00AM -1:00AM CDT), our STL-A data center will be performing a network maintenance in order to add an additional provider to their facility. During the maintenance, we do not expect any impact to your slices.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: June 12th, 2010
TIME: 05:00UTC – 06:00UTC
IMPACT: No impact expected
